Back to hotel info

2015
Excellent 8.2
Based on 14285 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 14285 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.8
Sort by

Melinda A.
Indonesia
October 21, 2013
good. easy to access. centrally located
clean, large size, easy to access
Easy to access Centrally located near shopping mall

Myra V.
October 21, 2013
Good location, attentive staff
Good location, attentive staff, clean room

Waleed T.
Kuwait
October 21, 2013
Wonderful
Stuff rooms cooperation
Love it and I recommend this hotel to all my friends and I will use it next time by next year

Craig A.
New Zealand
October 20, 2013
Disappointing and uncomfortable
Pool, location, taxi's and complementary buses to Sentosa from the lobby
Despite requesting via email 'two double beds' to accommodate us and our two children, and despite the Mandarin's email response that they would try to accommodate us, on arrival we found that they do not have any rooms with two double beds and we were given a room with two single beds. The children spent three uncomfortable nights sleeping on sofa cushions on the floor. We were told by the desk staff that our email was not understood by reservation's because 'two double beds' is not the normal language they would use in that hotel?

Elisabeth W.
Australia
October 20, 2013
Thoroughly enjoyed our stay & will return??2014
Location, friendly staff, & clean
A most enjoyable stay, I hadn't been to Sinapore for 21 years & was very impressed with the city skyline, how things change in my absence.

Stefan I.
Switzerland
October 20, 2013
Luxury hotel well located
Location, Dinner Buffet, Spacious Room
Relaxing, nice room and nice service Quite pricy to eat there nowadays

Garry P.
Indonesia
October 20, 2013
Five star hotel in the city center
Excellent location, famous chicken rice, friendly & attentive staffs
It was in general excellent. It is basically what you would expect from a five star hotel in the middle of a major shopping street. Staffs are very attentive and helpful. Even though the hotel's layout is a bit confusing, staffs are always around to help. Other than English, I heard some staffs speaking in Mandarin, Bahasa Indonesia, Malay, and Japanese. I do have three minor complaints. First, the air conditioner in my room was extremely cold, almost to the point of freezing. Temperature control did not work as 27 degrees Celcius felt the same as 22. I had to turn the air con off every morning, return everything to room temperature, and switch it back on right before bed, so I wouldn't feel hot at night. I am sure the hotel staffs would fix it right away if I did make a complaint, however I chose not to as the solution of turning it off and on worked just fine for me. Having said that, I would expect a major hotel to have everything double checked before any guest enters. The other complaint I have is regarding check in. The bulking number of guests staying in this hotel was served by only two or three check in counters (can't really remember, but no more than this) when I arrived. Though it did not take hours (only about 15 min of waiting time), it was honestly quiet a queue for a five star hotel. Last but not least, the tv's audio in my room was broken on the first day. Its sound was crooked to the point of annoying the ears. The staffs fixed it right away when I complained.

Nico G.
Indonesia
October 19, 2013
enjoyable, comfort and close to mall
cleanliness, bed, bathroom
close to takashimaya and orchard road. everything accessed very easy. there is also free shuttlebus to sentosa island.

ing P.
Cambodia
October 19, 2013
it was okay
location, nice staff, wifi
it was a very good hotel for the shopper. You can access to all the shop, theater and starbuck

ing P.
Cambodia
October 19, 2013
it was good
location, nice staff and wifi
The internet WIFI Was good. but the TV channel is not that variety.