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Excellent 8.2
Based on 14025 reviews

Recent customer comments

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based on 14025 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Staff Performance 8.1
  • Value for Money 7.5
  • Food/Dining 7.8

8.7 Bernd S.
October 29, 2015
Best price/performance ratio
Location,Great room upgrade deals, Great staff
We enjoyed our stay a lot. From check in to check out all went perfect. Choose the room upgrade package to suit. Huge comfortable rooms and access to the Club lunch at 3 times a day. Will definetely come back

10 Ratna J.
October 29, 2015
comfortable hotel
food, pool, friendly staff
actually it's good and nothing matters...

6 Deddy S.
October 28, 2015
Suffer so much by bug/insect bites.
Location -Location - Location
Actually my husband & I are regular customers. But after this horrible experience, we don't think we'll come back again. We don't know what kind of bugs/insects made us suffer that much, mostly the surface of arms. Though already applied some medicine, it is still itchy Until now and leaving some scratches. After check-out, we tried to talk to one of the staff and showed her the proof of our arms. Then we were asked to wait for the manager to show up, but couldn't wait for more than 15 minutes, as we had to leave for the airport. The management should work hard to maintain its 5-star condition.

8.3 Robert S.
October 27, 2015
Best location hotel
Location, Service, friendliness

8.3 Kaung Z.
October 27, 2015
Nice stay there
fantastic location, nice club lounge, excellent staff performance.
nice stay there.

6 Analeen C.
October 26, 2015
Beware during Check Out
1. Good location, 2. Easy access to public transport such as bus and MRT.
The room in their Main Tower needs updating. It is spacious compared to their Orchard Wing but the furniture are old and some are in need of repair. Another thing I have a concern is their check out. I had an early flight so since i'll be checking out in the morning, i opted to do it on the check out counter instead of using their express check out. It was a good thing since I got a surprise charges of SG$50 for "using" an airport taxi that I apparently used going to their hotel. The problem is I used a public taxi going to the hotel and paid the driver upon arriving there. They kept on insisting that I've used an "airport taxi" (i'm assuming is a hotel transport) since it was my name on their system. I got frustrated with them since i was hurrying up to catch my flight and I did not even used the said taxi. And who will be using the $50 transport when you would only be paying less than $20 for a public taxi from the airport? In the end, they said they will be investigating the situation and will email me for the result. With this, I feel reluctant to stay again in this hotel. So if you are planning to stay in this hotel, make sure of the charges they are putting in your tab during your stay so you won't get a surprise during your check out.

8 Desmond S.
October 26, 2015
Clean and helpful staffs
Clean, Helpful staffs, great location

9.3 Pei C.
October 26, 2015
Good for staycation
Service, Location, Comfortable
Stayed over there for a short staycation. Service was really great, even though I had asked for like 3 buckets of ice. Might consider a solo stay there if I have the chance next year.

10 KUAN H.
October 26, 2015
I like staying in this hotel because is in the heart of orchard road. Is a place for food and shopping. Near hospital which i come for my yearly check up.

9.7 KUAN H.
October 26, 2015
This is not my first time staying in this hotel. I like the location is in the central of orchard road. It location near hospital which i chose this hotel for my yearly check up. And shopping and dinning is all around.