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Excellent 8.2
Based on 14292 reviews

Verified traveler reviews

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based on 14292 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.8
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Maria V.
United States
December 04, 2015
Worth my money
Location/ clean room/ good breakfast

Rizwan A.
December 04, 2015
Good place for holiday
Service, comfort and shopping

william S.
December 03, 2015
good location
good breakfast, best location, helpful staff

Michelle H.
December 03, 2015
Pleasent stay, good food, great location

cherryamour O.
December 03, 2015
walking distance to shopping
proximity, room service, valet
on the day before i checked out, there was a fire alarm at 2 am and when i called the reception if we were to go down coz i was on the 21st floor no one was answering. guests were outside the room in the pjs. then they announce it was false alarm. but still no answers at the front desk so have to go down and check myself. the manager was nice enough to show her sincerity and apology.

Olga P.
December 02, 2015
Very good hotel, but not quite 5 stars
location, food options, location
It was ok, but I expected better for the money we paid. I feel in other hotels from the same category you can get better service when you come to the front desk asking for support.

hendra N.
December 02, 2015
good htl
near orchard, takashimaya, ion

Fernando G.
December 01, 2015
Good location but service needs improvement
I fully paid for the room 4 weeks prior to the stay and even contacted the hotel to send my flight details and requests. Got to the hotel at 5pm only to be told that there was no room available and I had to wait until 8pm or 8:30pm for the room to be available. Check-in time was supposed to be 2pm. They eventually provided a room but only after we complained and asked for the duty manager.

Monica L.
December 01, 2015
Great location
1) good location 2) clean/comfortable for new renovate floors 3)good location
Overall all fine. Location is the high light.

December 01, 2015
Best location
1. Location, 2. Room: spacious & clean & modern & well-furnished, 3. The hi-tech TV
This is my 2nd stay in this hotel, previous one was 3 years ago - both booked via Agoda. Always love the strategic location & easy accesibility: walking distance to malls & shops in Orchard Road, and to MRT Station. This time the room is nicer & with neat-modern furniture. The lights are good, the working desk is bright & spacious - useful for working too, and its WiFi connection is free & good. The staff (the Meritus lady in orange dress, the cleaning ladies for make up room, the concierge) are friendly, kind & helpful.