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Excellent 8.4
Based on 17306 reviews

Recent customer comments

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based on 17306 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.9
  • Location 8.8
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.6
  • Food/Dining 7.9

Huong N.
June 23, 2014
Nice vacation but expensive
Nice room, Beautiful swimmingpool, Near Shopping Center
Nice vacation

Tricia T.
June 22, 2014
inside shopping mall, casino, restaurant
great except if there is event or public holiday, it's very crowded.

ratih D.
June 22, 2014
easy to access
location, iconic, access
Hotel can't find my lost item in taxi that serve hotel's guest. Lack of coordination among security team and guest service dept's...

Brian S.
June 22, 2014
Very disappointing
Roof pool, view and food court
This is a very expensive pub.I arrived late, tired and hungry. I was offered no assistance and found my own way to reception and was given vague directions to the tower 2 elevators. The first 2 wouldn't accept my key card but in the 3rd elevator a another guest inserted his card and I rode to my floor. My key card would not open the door so I dragged my bag back to the elevator and called for help. I was asked ID questions including my date of birth. I said I did not want a birthday card I only wanted to get in my room and a man arrived about 15 minutes later and let me in and said he would send someone to fix the problem. About 20 minutes later a second person arrived with a new set of cards that did not work either. He said the lock was broken and he would send someone to fix it. 15 to 20 minutes later the first man returned and confirmed that the lock seemed to be broken and he would send someone to fix it. No-one came and I fell asleep sitting in a chair fully clothed waiting. In the morning I went up to the roof pool for a while, on returning to my room I had to go through the questions and answers about my birthday etc before they would send someone to let me in. I got to checkout by 11am to avoid late checkout charges and complained about my room access problem. I reckoned I had spent as much time on the hallway floor as I had on the bed. I was offered a 2 hour late checkout as compensation but I was packed up and I could not get in the room anyway and expected I would be spending some of it at least camped on the hall floor so I got a pass for the roof instead. Big impressive expensive pub. Pity no-one to assist arrivals with their baggage on arrival open the door and help you to reception. The Big Plus is that you do not have to tip because as there is nobody there to assist you there is nobody there to tip. The roof area is great, but you can buy a day pass if you want without staying in the pub which I recommend.

Muni D.
June 21, 2014

Gerene S.
June 21, 2014
Fantastic view from the top
Pool, location, room
Non-stop queue to check-in, service level can be improved. Very crowded at both pool and observation deck in the late afternoon. Overall staycation is generally ok as the children enjoyed themselves.

Ambrocio K.
June 21, 2014
Very Professional hotel, wide variety international food, very node accommodating staff esp Filipinos
Excellent, very comfortable, near shopping areas and parks

Lois D.
June 21, 2014
fantastic stay and enjoy the pool
luxury convenient hotel
very good for shopping, casinos, and famous infinity pool.

South Korea
June 21, 2014
swimming pool, landscape, management

Nguyen T.
June 21, 2014
infinity pool, location, facility
Wonderful. My family and I had a memorable vacation ever.