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Recent customer comments

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All reviews (5866)

Business travelers (1169)

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Families with young children (985)

Families with older children (466)

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Excellent
8.2
based on 5866 reviews
Hotel Condition/Cleanliness
8.4
Facilities
8.0
Location
8.8
Room Comfort/Standard
8.3
Staff Performance
8.2
Value for Money
7.7
Food/Dining
7.6

8 Li T.
Singapore
December 20, 2015
Staycation review
The food was great.
The Deluxe room was acceptable on an overall in cleanliness or design. However as compared to those boutique hotel at the same pricing, I feel that this is definitely overrated. On the day of my check out, one staff came to my room around 10 am and press door bell for at least 3 times and woke me up to check the mini bar. However, when she realized her disturbance to my sleep, she had apologized and left without checking. Towards my late check out at 1 pm, I also received 2 calls to double check if I'm leaving the room which I have not yet encountered in other hotels and can't help to feel that I'm being chase out of the room. Other than the mentioned unpleasant incidents, the overall was fine.

5.7 Goh M.
Singapore
December 20, 2015
Disappointed With Their Service
It's was suppose to be a pleasant stay since they had take note of my request and sent us complimentary red wine for our anniverary. But on my check out day. Around 11am, I was taking my bath and my huby haf already left for work.1 of their staff just open my room door using their access card. Please note that I had not check out and did not hang any make up room tag on the door. After complaining to the front desk, their respond is just Sorry. Who can accept a third party to suddenly enter your room? Please. This is just so ridiculous. The way the handle incident like this is so disappointing. 5 Star Hotel with sub standard when met with disappointed guest. Maybe to them I'm just a guest whom might not return again therefore this is the way the handle things.

6.7 Adam S.
United States of America
December 17, 2015
Great location. Hotel is outdated.
Location. Cleanliness.

8.7 Nurliyana J.
Singapore
December 17, 2015
Great experience
Food in aquamarine was fantastic, the gym is quite small but they have a good quality of equipments and the room bed is very comfy
i do not feel the friendly vibe from the receptionist when i was checking in. However the staff at the pool side was very friendly and helpful. Overall my stay in the hotel is very satisfying and i will definitely go again.

8.7 Nurul H.
Singapore
December 17, 2015
pleasant 3rd yr anniversary staycation
breakfast and location
my stay was smooth though some of the items in my room like the standing lamp and the water boiler wasn't working. loved the buffet breakfast!!!

9.7 Sabio V.
Philippines
December 18, 2015
Superb experience
Vg service, clean and elegant

8.8 Marie B.
Philippines
January 31, 2016
Good
Loved the food and how accessible it was to a lot of stores.

9.7 Chiang H.
Singapore
December 20, 2015
Great View of Marina Bay
Recommaned by staff to upgrade to Suite with club access, sincere staff and extended check out time.
Excellent Stay for family with young kids.

8.7 huy V.
Cambodia
December 14, 2015
nice welcome
good view, good service, good price

7.7 Darren L.
Singapore
December 16, 2015
Great location, awesome beds
Comfy bed, spacious room even for a deluxe, great location
Really awesome stay in this hotel. Cosy and spacious room with fantastic king size bed. There are also 3 shopping malls within a few minutes walk vicinity so its really convenient.