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Very good 7.8
Based on 4110 reviews

Recent customer comments

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Very good



based on 4110 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

Heidi Y.
Brunei Darussalam
January 21, 2015
convenient
good location, cleanliness of the hotel & friendly staffs
it was awesome! =]

Heidi Y.
Brunei Darussalam
January 21, 2015
convenient
good location, hotel clealiness and friendly staffs
it was good! good location, cleanliness of the hotel & friendly staffs!

Floyd B.
United States
January 18, 2015
First stay here after MANY trips to Singapore
The location was excellent if you are looking for the "night life" on Orchard, but if you want to shop, there are better choices. The staff made up where the structure lacked.
After visiting Singapore for 20+ years, finally decided to stay at the Orchard. Booked a Signature Club for 3 nights. The room itself just seemed dark, especially the bathroom. Also just seemed cramped for the size. I really did like the fact that two pieces of laundry, per day, were included with the Club benefits. The Signature lounge was pretty much a let down, especially for breakfast. The pool area is a nice little haven, but the fitness center was just too small, especially for a hotel this size, AND one that professes a "5 star" status. Staff performance was excellent, as we have all come to expect in SG. All in all, there are better choices for the same price in this area, just depends on what your priorities are.

Tuan V.
Vietnam
January 16, 2015
n/a
n/a
Too much dust in the room and on carpet.

ADRIAN C.
Singapore
January 14, 2015
Good location hotel in Orchard Road
Free wifi, reasonably priced and good location
Despite good location in Orchard road but is still a long walk to shopping centers. Service was slow but still acceptable

Sophia Y.
Malaysia
January 14, 2015
Friendly & polite staff
Friendly, cleanliness, comfort
We arrived at midnight, checked in to our room and found that it wasn't what we expected. Call the reception and despite the ungodly hour, a sweet and polite voice attended to me. Questions answered and within half an hour we moved to the suite on the 17th floor. Swift transfer by smiling staff to the 2 room suite. no stress and all of us settled in to a good night sleep. Well done to all the wonderful staff at the reception, concierge, executive floor and house-keeping staffs who so thoughtful let me rest while I was nursing a bad cold.

robert L.
Australia
January 14, 2015
Ok
Location, pool
Not to bad , is expensive, Singapore is any way .

Ross N.
Australia
January 12, 2015
Wonderful hotel in a great location
Location, location, location
Excellent and would recommend to anyone going to Singapore

Heribert K.
Austria
January 12, 2015
One of the older hotels on Orchard Road
Staff performance
Hotel is overstating the room size (Premier Rooms) - only 1 room on each floor actually meets the size (35sqm) stated, all other rooms considerably smaller (below 30sqm); we complained and were given the larger corner room; having said this - also the other Premier Rooms are of good size, but a hotel should not overstate rooms on booking sites. The Premier Room wing appears to be under renovation (1 lift is blocked off for replacement). Location is a little off the busy part of Orchard Road, and fairly far from the closest MRT station; a little shopping mall behind the hotel is also under renovation and due to open during January '15.

YingHsuan H.
Taiwan
January 10, 2015
The device inside hotel is good
free wifi
everything is good except the location