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Very good 7.8
Based on 4132 reviews

Recent customer comments

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Very good

based on 4132 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2
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Anne D.
January 22, 2015
Best hotel in Singapore
Friendly staff lovely decor great location
Arrived at singapore airport 5:30am. Was allowed an early 10:00am check in. Also flight out of Singapore was 5:30pm. We were allowed a late 2:00 pm check out at no extra charge , Wonderful staff Anne Doherty

Siew N.
January 21, 2015
staff very helpful even at 4.30am as i was sick.
staff very accomodating - gave me tea set for my son's wedding ceremony. 2. At my husband's request boiled porridge for me at 4.30am as i was purging n needed to drink the rice water. 3. Friendly
Very comfortable. Good location. Friendly n helpful staff. We booked extra 2 rooms for 2 nites under my nephew' (douglas ng) My family were from Spain, Germany; Australia n Malaysia n we all enjoyed our stay at the hotel.

Limindra G.
January 21, 2015
Orchard Hotel Singapore

Heidi Y.
Brunei Darussalam
January 21, 2015
friendly staffs, convenient to any shopping areas, cleanliness of the hotel
it was alright, staffs in the hotel are helpful and friendly!

Heidi Y.
Brunei Darussalam
January 21, 2015
good location, cleanliness of the hotel & friendly staffs
it was awesome! =]

Heidi Y.
Brunei Darussalam
January 21, 2015
good location, hotel clealiness and friendly staffs
it was good! good location, cleanliness of the hotel & friendly staffs!

Floyd B.
United States
January 18, 2015
First stay here after MANY trips to Singapore
The location was excellent if you are looking for the "night life" on Orchard, but if you want to shop, there are better choices. The staff made up where the structure lacked.
After visiting Singapore for 20+ years, finally decided to stay at the Orchard. Booked a Signature Club for 3 nights. The room itself just seemed dark, especially the bathroom. Also just seemed cramped for the size. I really did like the fact that two pieces of laundry, per day, were included with the Club benefits. The Signature lounge was pretty much a let down, especially for breakfast. The pool area is a nice little haven, but the fitness center was just too small, especially for a hotel this size, AND one that professes a "5 star" status. Staff performance was excellent, as we have all come to expect in SG. All in all, there are better choices for the same price in this area, just depends on what your priorities are.

Tuan V.
January 16, 2015
Too much dust in the room and on carpet.

January 14, 2015
Good location hotel in Orchard Road
Free wifi, reasonably priced and good location
Despite good location in Orchard road but is still a long walk to shopping centers. Service was slow but still acceptable

Sophia Y.
January 14, 2015
Friendly & polite staff
Friendly, cleanliness, comfort
We arrived at midnight, checked in to our room and found that it wasn't what we expected. Call the reception and despite the ungodly hour, a sweet and polite voice attended to me. Questions answered and within half an hour we moved to the suite on the 17th floor. Swift transfer by smiling staff to the 2 room suite. no stress and all of us settled in to a good night sleep. Well done to all the wonderful staff at the reception, concierge, executive floor and house-keeping staffs who so thoughtful let me rest while I was nursing a bad cold.