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Very good 7.8
Based on 4104 reviews

Recent customer comments

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Very good

based on 4104 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

Galardo S.
September 12, 2014
Good Hotel at Central of the City
Clean, Luxury, Comfortable
Orchard Hotel is value for money. For its price, it offers the best location at Orchard Road, Luxury Room (Big Room), Clean and a nice Bathroom. Room Service was fast and delicious. Breakfast offers variety of options. Staffs were professional and kind.

Johnny D.
September 11, 2014
fantastic stay
food, room & free wifi
Very good! its just the hotel is located at the end of ORCHARD, not really in the center. just a 10-15mins walk to Paragon . Takashimaya.

September 11, 2014
Stayed here many times
Location, room was good, price was ok
Have stayed here many times, mainly due to the location. Reception can be way to slow at times. Concierge was great. The buffet dinner and breakfast definitely needs some work. Over all, had a pleasant stay

Ruslan D.
September 11, 2014
the first time and for the last
good location
Bad quality of service from the reception desk with unpleasant staff when we checked-in. The cleaning service was also not helpful. Overall, this hotel is not value for money, far from 5 star hotel standard. For sure we will never coming back to this hotel

Roosana H.
September 11, 2014
Good location
Big room, big bathroom, big tv
Perfect location for shopping

nuraini E.
September 10, 2014
everything oke
comfort room ,clean, and good services

Hendrik V.
September 09, 2014
Not all is at it seems!
* Great location at Orchard Road * Easy access to most area's and facilities from this hotel (transport) * Great walking space arround the hotel
1. Stay was OK, nothing special 2. Wide varieaty of food for breakfast, but very blend or lack of taste. Limited space for breakfast, lack of friendlyness from staff. 3. Room: Looked very modern (good try) paint chips fell of the walls and lay on the floor for our whole stay. Strange it wasn't noticed??? Bathroom had the whole time a rotten smell from the drain system, he had to spray deo arround before using the bathroom. Main sink didn't drain properly, water stagnated all the time. Lack of soap, had to use own soap refill?? Big screen flat screen tv, stunning look and design, just couldn't watch any channel due to disturbance - lines - blur images, only 1 channel was working great, the internal commercial channel with hotel info. Although we were upgraded to this room (1230), it wasn't worth the money spend, lucky the bed sheets were crisp and clean. Good points for that.

Peter G.
Sri Lanka
September 09, 2014
standards have dropped in the last 12 months.
standards dropped since last trip. room didnt have pay tv as the system didnt have spares. toilet not maintained properly. evening turn around service not done. basically standards have dropped. I have been staying in this hotel since 1991.

Garry S.
September 09, 2014
room size
breakfast was not what i expected in a hotel like the orchard the fried eggs and bacon where all pre cooked when i had them they where cold after that experience i ate outside i could not recommend having breakfast in the orchard hotel

Karen M.
September 08, 2014
great location
proximity to the botanical gardens and orchard road, feather pillows, courteous staff
Clean, comfortable room, friendly, helpful staff, great location within walking distance of shops, restaurants, MRT stations and the Botanical Gardens.