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Very good 8.0
Based on 3876 reviews

Recent customer comments

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Very good

based on 3876 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.5
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 6.7

September 22, 2015
Great location but relative old facilities
within 200 m to MRT station which is a direct line to airport.
Poor soundproof and easily hear hallway noise. Great location. Not too far from Chinatown and Lau Pa Sat. Overall clean but room facilities are old. We booked a deluxe but it turned out a triple room with a single bed and a king's. Would much appreciated if no such single bed but larger space instead.

Dimitrios G.
September 22, 2015
Excelent Service, Great Staff & Handy Location
1. Close to Chinatown 2. MRT a few hundred yards away 3. Staff
Having been to a trip to Europe for One month I decided to break up my return to Australia via Singapore for a couple of days. Plane arrived in Singapore at 5.00am and by 6.30am I was at the Orchid Hotel. Admittedly it was a Friday morning and it happened to be Day 1 of the Grand Prix (F1) - and I was hoping I could just leave my luggage at Reception and return later (early afternoon) for the Room.... however, Staff were so nice that they allowed me to go to my Room immediately upon my arrival. I was able to shower and rest... It has never happened to me before in my 20 odd years of travelling.... Fantastic!!! Location was excellent... walking distance to Chinatown for light shopping and lots and lots of yummy Food. Towards the rear street of the Hotel is numerous little Bars and Restaurants. Also not far at all is a good sized Supermarket for nearly anything you wish to purchase. There was numerous value for money food options within the Hotel's Restaurant i.e. Buffet - Breakfast, Lunch and Dinner. Requiring an Adaptor for my Phone and Lap Top was not a problem for the Staff to assist me. MRT station was approximately 100 yards away from the Hotel giving access to City Hall and Raffles Place, etc. etc. within a couple of Stops. Can't say enough about the Hotel, Location and most importantly the Staff...

Terry S.
United States
September 20, 2015
Not so great the second time.
Location, cleanliness, great staff
This was my 2nd stay at this hotel. I thought it was great the first time but a little less than great on my 2nd visit. The location is very good. There is food and drink all around the hotel and it's a short walk from the MRT. The room was very clean as before and the staff are both friendly and helpful. The main problem I had this time was the noise. I didn't notice it on my first visit but the walls seem to be rather thin. I could hear every cough from my neighbors room. But the main noise was from a party someone seemed to be having in their room somewhere close by. Loud talking, laughing and a door slamming every 2 minutes! This went on till well after midnight. I called the front desk and they said they'd take care of it but it still went on for a least an hour more. Aside from that, it seems you can't buy adult beverages after 10:30pm in Singapore. I wanted to buy a little wine to relax with in my room but the convenience shop outside wouldn't sell it. I looked in the fridge in the room, but it was empty! I don't usually use minibars but it seems strange that a 4 star hotel wouldn't have one. All-in-all, I would downgrade this hotel to a 3.5 star if that were possible. It's still a great place to stay if noise doesn't bother you and you pre-plan any alcoholic drink purchases.

Hong Kong
September 19, 2015
Clean but band service
Clean, Location is convenient, and near to MRT, Bed is good
Hotel policy is to check-in at 2 o clock. I check-in at 4 o clock, still could not get a room. I was told it was not a must. If I want a room immediately, they could give me a dirty room yet to made up.

September 17, 2015
Very good cheap
Very good

nirmohi J.
September 15, 2015
I had a wonderful stay at the orchid hotel. the location is excellent, as lot of indian restaurants are at walking distance. the train station is opposite the hotel. Loved it!!!

Gregory J.
September 15, 2015
An Excellent Choice
Position to transport, amenities and attractions
A great place to stay. MRT 100m if that away. A supermarket, money changer, fruit stalls, markets, great food courts. Very clean, friendly and helpful staff, excellent pool, nice brekky, spacious room, quiet. Would definitely come back.

Colin M.
September 14, 2015
Pleasant stay at the Orchid Hotel
Location, comfort and staff
Our 2 night stay was extremely pleasant. The location is very close to everything we needed access to and the staff were friendly and helpful. This was our first stay in Singapore and we would have no hesitation in staying at the Orchid again.

South Korea
September 13, 2015
Location only good
Location only
Location is the best but i cant find anything good here. we booked 3 persons for family room. But we had to remind everyday that the amenity set for 2 persons when they cleaned and even water. When showering we had to wait more than 5 mins for hot or even enough temperature prvided to get showerred. And the staff were not so supportive and informative

September 13, 2015
Air condition is not working properly
Good location
the ventilation system was not working I. Best condition. Air conditional also not working properly as u can't feel coldness when temperature was adjusted to 16. The phone also not able to work. We request to fix it and the staff come down to check and didn't fix it .