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Very good 7.9
Based on 3814 reviews

Recent customer comments

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Very good

based on 3814 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.4
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.1
  • Value for Money 7.9
  • Food/Dining 6.7

3.2 David W.
New Zealand
June 04, 2016
Poor staff attitude
We Arrived at the hotel, no greeting, no assistance with luggage. On checking in I greeted the staff with " Good afternoon, how are you?" The response from male staff member given, "yes?" . So I repeated myself , and again I received a "yes?" Reply. I then asked , is this a normal greeting for tourist to your hotel? Only then did his attitude change for a mere 3 minutes. Chefs at this hotel have no idea how to cook a simple "Eggs Over Easy" as I to ask 3 times for the eggs to be redone in which I just gave up . Hotel blocks local numbers as you have to continue to call front desk to unlock your room phone, very annoying and inconvenient. I usually leave house keeping a tip on my last day however the room was not cleaned properly each day and insufficient toiletries for 2 people to use. Only 1 item of each and we had the Executive suite!!! Overall quite poor hotel and I will never stay there again.

8.4 Choon W.
June 03, 2016
Spacious room, quiet place and friendly staff
Less parking bay and hotel signage only can be viewed from the back of the main road

6 Cher H.
June 02, 2016
Good location, nice and big room.
Good location, nice and big room.

9.2 Chengfeng Y.
June 02, 2016
Good facilities
Room was very clean and spacious. Booked it on a cheap discount. Enjoyed my stay.

10 Nelson T.
June 02, 2016
Ideal hotel to stay in
Got the last minute deal for 3d2n, very good deal. Hotel is just located next to Tanjong Pagar station. Close to working area, also just one train stop to city centre. Check in was smooth and staffs are very friendly. Room is clean and very spacious, one single & one double bed. Washroom is very clean and provide all the necessary toiletries. There is a 24hr supermarket, food centre, fruits store and many other shops located just 3mins walk from the hotel. There is also a few Japanese restaurants right outside of the hotel that offer delicious food. Overall a very good and cheap place to stay.

9.2 Armalie V.
United States
June 02, 2016
Good location, spacious, clean and affordable
There is not much options in their facilities and some of the staff have some English language barrier. We had an issue with the bathroom sliding door that keeps opening and the 1st time we called front desk they couldn't comprehend what we are saying, the 2nd time they have to call another person who could understand English much better to comprehend our issue and they sent someone to fix the sliding door after few minutes. Other than that we are happy with our stay. The place is walking distance to China town, restaurants and tourist spots. Great value and the room is spacious.

8 TEE C.
May 31, 2016
Very happy with the room cleanliness and friendly staff.
Very happy with the room cleanliness and friendly staff.

8.8 Teh N.
May 31, 2016
Good location
Just 3 min walk to tanjong pagar mrt 5 min walk to maxwell food centre.

8 Nurul M.
May 31, 2016
A pleasant stay
Hotel is nearby to MRT station. there's a small park as well

8 Pauline S.
United Kingdom
May 31, 2016
3 night stay
stayed 3 nights at the Orchid Hotel before returning home to UK. Although the room needs updating there was plenty of space, water and room serviced daily. Would stay again but ask for a room that's not next to the lift (Room 401) as noisy for me due to being a light sleeper. Excellent staff in reception and concierge. Didn't eat in hotel as lots of eating places around for all types of budgets.