arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.9
Based on 3811 reviews

Recent customer comments

Filter by traveler type
Very good

based on 3811 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.4
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.1
  • Value for Money 7.9
  • Food/Dining 6.7

8 Randeep G.
United Kingdom
May 29, 2015
A Pleasant Stay!
convenient, clean, good customer service
I stayed at the Orchid Hotel in May 2015. My stay was extremely pleasant in all aspects and I would definitely recommend it to anyone. Location: Very conveniently located 2 minute walk across the street from Tanjong Pagar station(east west line). There is a direct train from Changi Airport straight to this stop. To give perspective - Its just two stops from Harbour Front; three stops from Bugis and merely 5-10 mins to get to Orchard. Surroundings: The hotel is surrounded by eateries (predominantly Asian). So you are not without food here. The Maxwell Centre as well as hawkers market is about 5-7 minute walk away. However, as soon as you exit the hotel, there is a variety to choose from I ate at the Japanese Gyoza and Ramen bar (very nice!). There are also an abundance of small cafes' if you want to have breakfast. Some nearby and some a short walk away. I would definitely explore! You will also find the usual convenience stores and fruit&veg markets. Customer Service: Impeccable customer service in all aspects from the check-in staff and especially the concierge team. Who were ALL very helpful throughout my stay. They were able to advise about places to go; get a taxi to me very quickly! as well as help store my luggage while I was away in Vietnam. Really felt looked after. The Facilities I didnt use the restaurant facility as I wanted to try the food locally. I also didnt use the gym or pool here so cant comment. The hotel doesnt have a drive-in as such, so the cabs will pull up at street level. Note: the concierge will definitely spot you and offer their help with luggage! The lifts were slow to arrive sometimes, but this was not a problem. The room itself was very spacious. Cleanliness was maintained throughout my stay in all aspects. A nice large bathroom and a walk-in shower - which was great! A really comfy bed and an working "quiet" A/C unit - bliss!

6.7 Tse I.
Hong Kong
May 29, 2015
May 2015
Very nice location, the hotel is a little old, but in general all acceptable

9 Mei A.
May 28, 2015
Conveniently located and near to supermarket
Conveniently located, near to Tanjong Pagar MRT and NTUC supermarket and eateries
Prompt service, comfortable room and conveniently located

8.7 Joane B.
May 28, 2015
Good location
Location, Sauna and big rooms
It was ok, rom ws comfy and good location.

10 Jia Z.
May 22, 2015

7.7 Shwu G.
May 22, 2015
Good Location
Comfy Bed, Spacious Room, Spacious Toilet
Good Location. Near to 100AM mall. Spacious room with comfy bed but as we were allocated to a connecting room and next door has baby crying the whole night makes us difficult to sleep. Other than that, everything is fine.

8 Quah B.
May 22, 2015
big room
comfortable and clean room
friendly staff, big room and value for money

8.3 Anton Y.
May 20, 2015
Quite a good hotel with great location
Location, Good Price, Good Hospitality from the staff
Room is quite spacey comparing to other hotel with the same price, location is very good ,just opposite Tanjong Pagar MRT Station, although I didn't have a chance to taste the breakfast there however the hotel is very strategic located in the food area, Tanjong Pagar Plaza just at the back of the hotel, Mall just 100-200 mtrs away, and Japanese Food Restaurant just around the corner; the only downside of this hotel is that they do not provide mineral water, therefore please be aware if you are exhausted after a long journey and just checkin' in and hope for the mineral water drink water inside the hotel room, you'll be very disappointed :(

8.7 Merlin D.
May 20, 2015
Good location
location, room size
Booked 3 rooms for 3 night stay (912-914). Set the AC temperature for 16 degree and full fan but only one room cooled (913). AC in 912 was not working (they already called the technician and said nothing wrong with the AC and offered to switch room. Quite disappointed as the temperature in the hall is way cooler than room temperature). AC in 914 was also not working but not as hot as room 912. I liked the fact that the hotel was located 100 meter from the Tanjong Pagar MRT station (exit A).

8 Hartanto W.
May 20, 2015
Orchid Hotel
Its very nice