Back to hotel info

Excellent 8.1
Based on 1080 reviews

Verified traveler reviews

Filter by traveler type

based on 1080 reviews
  • Cleanliness 8.5
  • Facilities 8.7
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 7.6

Weng T.
June 27, 2014
Location, Location Location
Somewhat disappointing. Housekeeping was poor for Pan Pacific standard. Second night after a late night outing, no bathrobe was replenished in the room. I couldn't be bothered to call housekeeping because it was already 2am. The reception area was a little chaotic due to the tiny size reception desk and it was not neat at all. When they needed to photocopy the passports, they have to go to another area to get it done and leave the reception area unattended.

Su T.
June 19, 2014
It was generally pleasant
steam room, jacuzzi and serenity
The club room and service was pleasant but improvement needed for the staffs at claymore

sakthivel K.
June 07, 2014
Excellent service and great location!
Service location and rooms

Ivan T.
May 28, 2014
Good service and excellent room
Room service, rooms and best rates

Ricky D.
May 28, 2014
Location, comfy, clean
It was a good experience but the receptionist was slow

Shiqin C.
May 26, 2014
Pleasant, comfortable
Comfortable bedding, spacious washroom, high speed internet
Our stay at Pan Pacific Orchard Hotel was mainly pleasant - the bed, pillows and sheets were very plush, luxurious and comfortable. The bathroom was large and spacious, with a separate bathtub and shower area which made for nice long soaks. The swimming pool located on the 4th floor didn't offer much views, but was well maintained with a working jacuzzi to top. Our in-room requests were promptly serviced by the housekeeping staff. Front desk staff were most friendly and obliging, however they seem to be slightly understaffed and harried. We extended our stay by an additional night and there was some confusion during this process, that resulted in us having to pack our bags to transfer to another room, only to realize it was a smaller room and not one that we booked. Overall, I would choose to stay at Pan Pacific Orchard again if the opportunity arises.

Calvin T.
May 24, 2014
Service, room and cleaniness
It was really good, i did not expect the overall of the hotel to be this superb!

Daniel C.
United Kingdom
May 22, 2014
affordable hotel near Orchard Road
location, quiet surroundings, helpful staff
It is formerly the Negara Mandarin Hotel, an old hotel but after refurbishment gives you a roomy guest room and also cheaper rate if you want to stay close to the Orchard Road.

Salina A.
May 21, 2014
Superb, enjoyable, will be back for more
In the heart of Orchard, easy access to Halal food, complementary carpark
The whole stay, even though it was only for a staycation was superb. Was initially informed that there were no double bed availble upon checking in but staff managed to get a room with double bed for us.

Jay J.
May 21, 2014
no comment