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Recent customer comments

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Excellent



based on 2816 reviews
  • Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2

Tan T.
Singapore
December 23, 2015
Comfortable and affordable stay
Cleanliness, Location, Spacious room
I had a 3 day 2 night stay for my birthday celebration. I have tried other hotel stay and Pan Pacific is by far my most preferred choice. I was looking around for one which has spacious room and Pan Pacific offered 40sqm as compared to other hotels nearby (falls between 26sqm to maybe 36sqm). After the stay, it sorts of make me wanting to make it an annual thing to get myself check-in to Pan Pacific for my annual birthday. Looking forward to another stay in Pan Pac soon.

Jonathan C.
United Kingdom
December 20, 2015
Lovely stay
Our room was spacious and clean. All staff were helpful and very good with our 2 boys aged 7 and 4 years old and the location is fantastic!! We
We had a wonderful stay at the Pan Pacific on Raffles Boulevard. When we initially checked in we realised it was probably more of a business hotel than a family hotel as our kids were the only children there and there were lots of smartly attired business people around. The staff however were more than attentive towards us and very friendly toward the kids. Our city suite was lovely and spacious with plenty of room for all 4 of us. The room was provided with a Nespresso coffee machine, which unfortunately we never got round to trying out. The room service staff when called upon were very prompt, they always gave us extra bottles of water and also provided a turn down service every evening. The beds were very comfortable and our huge walk in shower with rain showerhead was fantastic. There was only 1 kids TVs channel but as we were hardly in the room and only there to sleep, this wasn't such an issue. The pool was small but again not an issue for my boys as it was quite quiet and they frequently had the whole pool to themselves which they loved. The location was great and there's a shopping centre literally attached that links the pan Pacific, mandarin oriental and the Marina Mandarin together with good shops and a food court on the top floor. It's a short walk down to the bay where all the bars and restaurants are. Special mention goes to TJ our lovely concierge / guest services executive guy. He managed to book a trip out to sentosa island for us including the dolphin discovery experience which we had been trying to do 2 weeks prior with no luck as no one had replied to the 3 email enquiries I made! TJ managed to sort it all out for us in less than 15 minutes, book everything we wanted and gave us very handy tips for our day out there. He was also a star with our 2 boys and in our opinion went above and beyond for us!! We will definitely come back to Pan Pacific for any of our future trips to Singapore. Definitely worth its 5* rating.

Sandeep G.
India
December 19, 2015
Feedback
Room Comfort, Location, Staff Performance

Sandeep G.
India
December 19, 2015
Impression of my stay
Hotel Condition, Room Comfort, Staff Performance.

Sandeep G.
India
December 19, 2015
Impression of my stay
Hotel Condition, Room Comfort, Food/Dining

Teo L.
Singapore
December 17, 2015
Clean and nice hotel
Good food, nice room
Near to Marina Sand casino. Transport is convenient.

Teo L.
Singapore
December 17, 2015
Nice Hotel
Good Service, Great location
Clean and comfortable room

Mak K.
Singapore
December 16, 2015
Good location and convenient.
Convenient and accessible to shopping mall.
Awesome hotel

Chua S.
Singapore
December 15, 2015
Overall pleasant stay
good service, decent food and location
Overall we enjoyed our stay at Pan Pac. The check in was swift and complimentary parking coupons are provided upon request at the concierge. We ordered in room dining for breakfast which was of pretty good quality as well. A pity we did not managed to check out most of its facilities though. We were also given a complimentary cake to celebrate our Anniversary - very thoughtful of the hotel. If there is one complaint, that would be the lift. There are several lifts serving guests but I'm not sure why there is always a pretty long wait for the lifts. Would definitely recommend stay at Pan Pac :)

Lin W.
Singapore
December 15, 2015
Nice Room & Great Views
Great staff services, Pleasant Stay, easy to get around