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Verified traveler reviews

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based on 2815 reviews
  • Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
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jianyi Z.
August 25, 2015
not bad
In room dining

August 23, 2015
Location, comfy and clean

Ding C.
August 23, 2015
Awesome Stay
Clean, Brilliant Service and great location
The hotel is awesome. Staff were helpful and friendly. Location is perfect.

Yu K.
August 22, 2015
Comfortable, convenient & totally enjoyable
The location was superb. Simply walk through a side door from the hotel and it'll lead you to 2 huge shopping malls + centralised MRT stations. Their cleanliness and service were really fantastic too.
Check in was smooth. We got a free upgrade to the higher floors and really the elevator ride is an enjoyable one given its fully glass-panelled. Unfortunately when we got to the room, it was not the panaromic interiors we meant to book prior to the upgrade. The reception was really quick in re-arranging for our new room, and they got the service staff to help us with our luggage transfers really quickly and efficiently. It was a really comfortable stay :)

Michelle L.
August 19, 2015
fantastic stay!
excellent service,friendly staff,comfortable bed
Awesome. Fireworks view was very good. Good service from staff.

weinping Y.
United States
August 18, 2015
Room was not ready at 6:30pm
Location, location, location
We reserved and paid in full, months before our arrival because we only stay for one night(12 hours exactly) in Singapore. When we arrived at 6:30pm, the room was not ready. After complaining, the reception said she found a room but need 15 min for standard procedure for a room final check before customer move in.We agreeed. And 15 min later, still no room. Complaining, explaining back and forth for another 15-30 minutes, finally the manager came out and gave us a suite. There are many choices about the same price and close vincinity, will never book this hotel again.

Alistair M.
August 16, 2015
Absolutely great place!!!
My room was excellent with great city views. The service was always so friendly and warm. The location is just a short walk to Marina Bay with the MRT right outside!
So as my first time travelling overseas I chose to stay with Pan Pac as the room rate was pretty decent and it looked nice. Upon arriving the quality and service blew me away. absolutely great place! Staff were always helpful and always so friendly. I felt so welcome from the moment I arrived.

Jane K.
August 16, 2015
Wonderful hotel
Very comfortable beds, well appointed rooms and spectacular views. Great cocktail bar.
Everything was brilliant. Best hotel I have stayed at.

Brunei Darussalam
August 14, 2015
Very convenience with good location
friendly staff, nice hotel & comfortable
Always stay in this hotel..convenience for a businessman as it is in the centre.

Shanice L.
August 11, 2015
SG 50 staycation
Food , service , location