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Excellent 8.7
Based on 2791 reviews

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Excellent



based on 2791 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Yuan A.
Malaysia
January 06, 2016
staff are friendly
Bed,friendly staff,location
Staff are friendly and very helpful

Norhidayah N.
Singapore
January 06, 2016
Staycation at Pan Pacific
location, view and comfort
It was a great stay. Room was great. View from room was superb.

John S.
Philippines
January 06, 2016
One of the hotel best in our list
Clean, Comfortable, Amenities
One of the best hotel in our list. Near to major malls in Singapore. The rooms were nicely designed, furnishings were compact and functional. Just be aware on the note posted on the room's mini bar. Apparently the mini bar has sensor build in it and it can detect if you take out stuffs from it. If your not intending to consume the stuffs in the mini bar better not take it out. Because after certain grace period the the hotel will automatically bill you. (Happened to us, but the front desk attendant was kind enough not to charge us.) The breakfast was great, they have a wide variety of food.

Jing L.
Singapore
January 05, 2016
Great Hotel
Clean, friendly staffs and good location
Great hotel.

Anita A.
Australia
January 04, 2016
our room was not ready till 5pm
location
Good

LEI T.
China
January 04, 2016
Tourism
good location and service
very good location in cbd, good services provided by the staff

June W.
Singapore
January 04, 2016
poor communication
location. cleanliness.
it was not up to my expectation of a 5 star hotel. poor communication. supposed to check in at 3pm.. arrived at 530pm n was told room wasnt ready until nearing 8pm den we got the room. my friend had to approached them before staff 1 gave us complimentary breakfast n late checkout at 2pm. but during check in, staff 2 said there is no such thing n said she will give me a call after checking. until 11pm, i received no calls from her. 1 card wasnt working as well. so went to recept at 11+pm to activate card n staff 3 too said no complimentary breakfast nor late checkout. aft tellin her the full story den she said she will give us. the following morning, when we went for breakfast, we were presented with the bill. n staff there said it is not in their system. after checking twice n explain the whole story AGAIN then we were given the complimentary breakfast. no one informed me about it. i had to approach them n enquire. there is no additional blankets n pillows n service were slow. asked for bedsheet n it only came an hour later. i understand it is peak season but im sure this is not the 1st time they experienced peak season. they seem shorthanded and confused. was rather disappointed in my stay. the stay wasnt cheap as it is new year eve but i find it is not worth due to the service provided. Nevertheless, the view in harbour studio room of the fireworks were awesroom n staff at the lobby (except reception) were good n smiley. housekeeping personnels were smiley too n they do a great job cleaning the room. that at least made me feel better. perhaps the view n smiles from these staff made my spend more worthwhile.

Nathida R.
Thailand
January 03, 2016
Always stay here for business trip
Good location, Nice room, Friendly staffs
Good location, Nice room, Friendly staffs

Mark L.
United Kingdom
January 03, 2016
Another pleasant stay
Customer care; hotel cleanliness and decor; food and location
Comfortable and user friendly; a small issue with the room - previous guest had been smoking - rapidly and excellently dealt with: they changed air con air filter, put a humidifier in the room and gave me a bottle of wine. Nice.

Zi H.
Singapore
January 03, 2016
Comfortable and luxurious
clean, comfortable, and convenient location