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Verified traveler reviews

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Excellent



based on 2789 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Andrew D.
United Kingdom
February 01, 2012
Great location and wonderful hotel
the service and rooms plus the shopping area
the pan pacific hotel is loacted near suntec towers and the esplande and is very comfortable but simple hotel. easy access to the marina shops and close to flyer and many more attractions. all surrounding facilitates are intergrated and undercover so if with bad weather getting between building is still simple and of course you stay dry!

Chin M.
Singapore
February 01, 2012
Awesome hotel
Big rooms, nice view, useful balcony
Stayed over on the 10th floor deluxe balcony for one night on our anniversary. Room was great...unfortunately its only on the 10th floor, we didn't managed to get an upgrade to higher floor. Overall stay was good, bathroom was huge and the room was comfortable.

diana W.
Canada
February 01, 2012
Excellent choice of hotels
Location; friendly and resourceful staff; modern and very clean rooms; beautiful pool
We had a very pleasant stay at the Pan Pacific. Beautiful rooms; beautiful view; and very resourceful staff were able to find a way to have my husband's sandal fixed despite the fact that all shoemakers were closed because of Chinese New Year's. Concierge service, although sometimes very resourceful, was a problem because a number of times it provided us with incorrect and misleading information. So, take any advice they provide with a grain of salt. Otherwise, the concierge service is very good.

Gitte T.
Denmark
January 31, 2012
Great hotel, super service
Location is fantastic, good gym and pool
We had a wonderful time at this hotel. It is very conviniently located so walked to everything..close to Marina Bay Sands and great shopping and theathers. THe service is very good..and very clean hotel.

Jan O.
Germany
January 31, 2012
Anytime again!
Very good service and convenient location.
I was very pleased with my stay at the Pan Pacific. On arrival i got upgraded to a Club Room. The room was spacious, clean and comfortable. The views from the 33rd floor were amazing. The benefits of the club lounge like free drinks and finger food were nice to have. When I mentioned in the survey they sent me after my stay that I found a hair in my bathroom the manager send me a long and personal mail to apologize - it matched the great service I experienced during my whole stay.

Allan S.
Australia
January 30, 2012
Lovely Hotel, convenient location
free wi fi, executive club lounge 22 floor
took adventage of the executive club upgrade per night which entitled us to a lovely room overlooking water with balcony and free food all day nearly. the exc club food was similar to and as nice as the raffles hotel high tea @ $50 per head, a must do when in singapore.

LOW K.
Malaysia
January 30, 2012
prefect .i'll be back!!!!!!!!!
Excellent service.Due to super peak,(waiting 1 hr,room not ready,upon arrival) we was upgrade to Panoramic Room & drinks at lounge.
Air-cond fan speed was fixed at AUTO mode. Can't be adjusted.Room temp.not as cool as we wanted but overall can be accepted.

Keith D.
United Kingdom
January 30, 2012
Great location and excellent room
Quality of room, view, choice for breakfast, friendliness of staff
The location of the hotel was excellent being walking distance from the city centre, The breakfast was excellent and set you up for the day. A room upgrade with breakfast deal was offered on check in which we accepted and represented good value for money. The staff wwe dealt with were very friendly and helpful.

Carla D.
Philippines
January 30, 2012
love their service
front desk and conceirge very warm and accomodating
Warm and Accommodating Staff 1. we came from a long haul flight and arrived early morning. They accommodated our early check-in request. 2. one service operators are very warm, friendly and pro-active. We were there during Chinese new year and i asked which establishments are open. they gave me a list and called me back after a few minutes to share additional information. Cons 1. Bed was a little bit too hard.

Alex G.
Singapore
January 30, 2012
Great room layout and very comfortable bedding
Excellent furnitures finishing
Very Comfortable room layout and bedding materials friendly staff... efficient check-in and check-out system