arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 2789 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2789 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Tah C.
Australia
December 21, 2011
Good introduction to Singapore before cruise
Resort style ambience
Up-graded with balcony room for extra including breakfast for two. Good value.

D D.
Malaysia
December 21, 2011
Clean Nicely Maintained Hotel
Value for money in a prime location
this hotel is refurbished to look and feel new and their service are commendable. i was delighted to know and got a value deal as compared to other lower standard hotels e.g. ibis bencoolen or amara tanjung pagar which amounts to about the same. since i was having meetings in marina bay convention centre this hotel was absolutely convenient to me as it only takes me a mere 5 minutes to reach there by taxi.

Nadia S.
Singapore
December 21, 2011
the prompt service makes it a memorable stay
the service
After reading literally hundreds of reviews, we decided to choose this hotel for our first anniversary celebration. We had a memorable stay thanks to their great service. Every request was taken care of promptly. I even requested for not-so-important things (a comb, ice cubes etc) which my husband thought that those were weird requests and was reluctant until I insisted. And he was relief when the hotel staff said okay immediately without any hesitation. Also the view of the city at night.I never realise that Singapore city skyline was awesome and that say changed my perception. The view was spectacular. Wait for the 10pm lightshows from MBS. The room was spacious. The balcony has a daybed (that's where we catch the lightshow). The toilet clean. The bathtub was quite small though. But we love the room. The only setback was the communication part. A week before we checked in, I had emailed the hotel inquiring about the food but have received no reply. We only consume halal food (muslim diet) so it would be nice if they can actually reply to our email/inquiry rather than made us wait in wonder. We did not try out the food so no comment on that. Overall, we had a nice stay.

David G.
Australia
December 19, 2011
Lovely hotel and great location
location, great service, helpful staff
Location was great - close to shops, flyer and a short walk to many places

Marie T.
Singapore
December 19, 2011
Hotel with nice view
Hotel with nice view and very convenient location
Pan pacific hotel is at a great location where there are many shopping malls around. Marina bay sand casino is within walking distance as well.

Gerhard H.
Germany
December 18, 2011
Hotel with nice location and friendly staff
Breakfast, view and pool
We were upgraded an got a room with a very nice view of the Singapore Eye and the Marina Bay. We widely used the clean pool area and the gym.

Susan O.
Australia
December 17, 2011
Lovely hotel and service with a smile
Large room, nice airy feel about the hotel, great swimming pool and easy access to the river and Flyer
I actually took advantage of an upgrade which gave us a room with a view and extra benefits such as the use of a special lounge where we enjoyed breakfast and great snacks and drinks all day long. I would definitely stay at the Pan Pacific again in Singapore.

Joy B.
Canada
December 15, 2011
Very nice hotel in a great part of the city
hotel location, proxomity to mrt, shops and restaurants, lovely pool
-very good service; very nice room with great amenities

Ivan W.
Indonesia
December 15, 2011
Great hotel good location
Clean room good service
we stayed for 6 nights with my brother and we had a great time. the hotel was very clean had a nice lobby and rooms. the lift in the hotel looked very nice and it was fast. food in the hotel at level 37 was a bit pricey but it was wonderful. the view from level 37 was just breathe taking. i would come to pan pacific again in the future. great hotel!

Vivienne R.
United Kingdom
December 15, 2011
Smooth Operator
Impressive design, very comfortable rooms, excellent restaurants
Arrived at 9.30 am but able to access room early which was a plus after a long flight. Staff very respectful and helpful. No upgrade but room booked was good with views over marina area. Good sized room with all facilities. Ate in the restaurants on both nights there as excellent offers on and tghe food was superb. Loved the location of the hotel. If I was booking again, I would try to get breakfast in price. Nice safe area and excellent base for seeeing Singapore