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Excellent 8.7
Based on 2788 reviews

Recent customer comments

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based on 2788 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Rohila T.
December 02, 2011
Good hotel with excellent location
Convenient, excellent location, good view
the hotel was attached to a shopping centre which made it very convenient . the view of the singapore flyer and the marina bay at night is also beautiful. you are able to watch the fountain light show at night. you can walk to the esplanade to watch concerts there. hotel room is just functional though, and the arrangement of the hotel lobby is a bit chaotic. and room service was a bit slow.

Tommy T.
December 02, 2011
Excellent Location hotel with service
Location and quiet ambient hotel
the hotel room is ok but the room service is a bit slow and netherless it is a very decent 5star hotel with a good view too. the air cond and some switches in the room is not working well

Chen W.
December 01, 2011
It has good location and big lobby. The room is nice and cosy but the building is old and it is just too expensive. I will find another hotel next time since I can have better deal.

Kritakorn K.
December 01, 2011
near mrt, not so good checking in process
near mrt, clean, big
i arrived at 4.30pm but the high-floor room i ask for is not available, the reception asks to me wait an hour ehich is not acceptable i took the low-floor room but i still need to wait for 20 minutes since the room is not ready!, i almost late for the dinner reservation but the room is nice, clean, has daily newspaper (that i don't need to ask for)

Goh L.
December 01, 2011
Swimming Pool
We booked 5 deluxe rooms for 2 nights stay. When we arrived at the hotel, we have to take down our own bags from the vehicles, no one assisted us and we have to ask for bell service. Check in was very slow. Only one room was ready at 2.30pm. Three rooms were ready at 3pm and one more room only ready at 4pm. The rooms are small and the furnitures are not great. Breakfast was a havoac. We need to wait for the tables, fully occupied on both days when we were at the breakfast venue. Quite difficult to get taxi at the hotel. You need to wait for about 10 mins or more for a taxi. The swimming pool is ok but the pool water was very cold. There is no children pool. Our stay at Pan Pac was very average. We will try other hotel for our next visit.

shammane A.
December 01, 2011
feels great to be staying at pan pacific singapore
the service was excellent and prompt
my stay for my first wedding anniversary was memorable. we were greeted by friendy front desk staff, we were presented with a lovely cake to celebrate the special occasion. the view was amazing as we had a wide view of the singapore flyer, marinabay sands and the esplandae. i would definately recommend my family and friends to this hotel.

Mark W.
United Kingdom
December 01, 2011
Do not stay here if you are a smoker
Nice room with all expected amenities
Five star hotel building. One star staff! Made to take own bags to room. No member of staff showed us how to use any of the rooms facilities. Wi-fi problem. Worst thing for us was lack of decent smoking facilities. Horrible small area by lifts. No smoking anywhere else in the hotel. A lot of people were complaining about this.

ruslan N.
December 01, 2011
central location with a view to die for
rooms are well appointed with view of singapore river
we stayed for one night only to catch a concert.we were upgraded to a better room with balcony overlooking the river/harbour. service was courteous and prompt. enjoyable stay. will definitely return.

Grant S.
November 30, 2011
Great location and excellent views
Close to some of the many features of Singapore, harbout Singapore Flier, Raffles, MRT
after a hard week working in malaysia, we enjoyed the relaxing time in singapore, it was very close to many features, such as raffeles, the casino, the business district, china town and the entertainment area of the river and clarke quay. the mrt was not far away so travel to other areas is easy., we didn't do any shopping but there were plenty of place to shop. the rooms are very clean and tidy, and were of a big enough size for two. the wifi worked well. only down side is the bar fridge has no room to put extra water, any thing else for that matter, when it's hot and you have been walking a lot it's nice to have cold water in your room, 2x 300ml is jut not enough for one little lone for two. but other than that enjoyed it

Somphong C.
November 30, 2011
Good hotel. Great location.
Great Chinese restaurant. Great Location
Great location, attached to Marina square, walking distance/short cab ride to other places of interest. But rooms were a bit old - although clean. Great chinese restaurant on the 37 floor. Staff was very good.