arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 2777 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2777 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

7.7 ENG G.
Malaysia
November 08, 2011
Wonderful hotel in a great location.
Contemporary fittings and furnitures plus great restaurants.
only set back was the housekeeping as they did not deliver what i requested successfully on both attempts as i had to wait a long time and they did not deliver exactly what i requested.

8 Kelly W.
Australia
November 07, 2011
"nice hotel, couple of issues with the staff"
Large, clean hotel with a great view
Overall pretty good, would stay there again. Couple of issues with staff which were annoying - ie insisted there was no room available for early check in in the entire hotel (we had two rooms booked, only wanted one), however then went on to say if we were willing to pay an extra $100 per room, per night for the duration of our stay a room of the next class would be made available. Eventually the manager came out and made a room available to us of the class we'd actually booked, much to the embarassment of the staff. Were in the lounge enjoying our complimentary drinks and snacks to be approached and told only one person per room was allowed access and we would be billed for any drinks, snacks or breakfasts consumed by the second person. Another hour long wait while this issue was resolved, with management insisting the agoda rate was only for single occupancy. (not true). Resolved in the end but just another issue which dampened what would have otherwise been a good stay. Hotel is massive so getting any assistance from concierge etc takes a long time. Aside from this, the hotel is in a fantastic location, is slightly dated but cleaned to a very high standard. Amazing view from the balconies.

9.3 Jorg S.
Germany
November 05, 2011
excellent hotel; great location; great service
location, high standard yet informal
we had the offer of paying extra and be moved to executive suites with morning and afternoon tea, cocktails/canapes in the evening, executive suite with balcony overlooking Marina Bay....

9.3 Peter S.
Canada
November 05, 2011
Good location next the transit and water front.
quiet hotel. didnt hear a noise from anyone.
stayed one night after 24 hour flight to get to asia. the hotel was clean and great location. easy to take the mrt (train) to get to the hotel.

9 David G.
Australia
November 04, 2011
Great service. The staff are exceptional.
Attentive and friendly staff
stayed for 3 nights and was really happy with the choice. the staff and executive lounge were excellent. the building was clearly built in the 80s and while renovated is not as modern as other hotels of similar standard. that said the renovations are ok and for the great location, excellent customer service, good views from the rooms and price i wouldn't let the building age be an issue.

5.3 will W.
Australia
November 04, 2011
Akron, Ohio convention centre
the room was clean, the pool was great and staff at pool were friendly and helpful
this hotel is soulless... and has all the charm of a convention centre in a midwest city somewhere in the 1980s. it is cavernous, not only the atrium, but the public spaces.. you never see any staff (except for at the aforementioned poolside, where the woman in charge is friendly, efficient and polite), who seem to be sequestered behind the front desk in the lobby, or at their waiter's stations in the restaurant.. its location is less than ideal unless you were attending a convention in the centre next door... it's a long hike to the main shopping area and not a friendly one on foot... there are nice views of the new sands hotel and the flyer... it's an overwhelming sea of beige and browns with sparse greenery and way too little sunlight...

10 Alistair B.
United Kingdom
November 04, 2011
Excellent hotel, great location
Great location
The staff where very friendly and happy to help, the hotel is well situated, close to the city tour buses etc. MRT station is nearby and make transport easy

9.7 Aldwin C.
Philippines
November 03, 2011
The best hotel in Singapore
nice hi-tech rooms with complete amenities, proximity to promenade station
This hotel has it all. Great rooms with great amenities, great view of the Marina Bay if you want it, only a short walk to the Promenade station which connects everywhere, a mall downstairs which has a food center for cheap food, a great breakfast place (Global Kitchen) with the best croissants in the world, helpful staff, great swimming pool. Book this if you can.

9 Cahya M.
Indonesia
November 03, 2011
Great Hotel
Fast service, service with smile, full attention crews, no hassle
Although this hotel is old in age but the facilities are modern. Close to amenities, friendly staffs and easy access

9.7 Michael T.
United Kingdom
November 03, 2011
Fantastic!
Ease of lifts to all floors
The hotel was simply fantastic, panoramic views, helpfull staff and good value for monry!