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Recent customer comments

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based on 2815 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Jorg S.
November 05, 2011
excellent hotel; great location; great service
location, high standard yet informal
we had the offer of paying extra and be moved to executive suites with morning and afternoon tea, cocktails/canapes in the evening, executive suite with balcony overlooking Marina Bay....

Peter S.
November 05, 2011
Good location next the transit and water front.
quiet hotel. didnt hear a noise from anyone.
stayed one night after 24 hour flight to get to asia. the hotel was clean and great location. easy to take the mrt (train) to get to the hotel.

David G.
November 04, 2011
Great service. The staff are exceptional.
Attentive and friendly staff
stayed for 3 nights and was really happy with the choice. the staff and executive lounge were excellent. the building was clearly built in the 80s and while renovated is not as modern as other hotels of similar standard. that said the renovations are ok and for the great location, excellent customer service, good views from the rooms and price i wouldn't let the building age be an issue.

will W.
November 04, 2011
Akron, Ohio convention centre
the room was clean, the pool was great and staff at pool were friendly and helpful
this hotel is soulless... and has all the charm of a convention centre in a midwest city somewhere in the 1980s. it is cavernous, not only the atrium, but the public spaces.. you never see any staff (except for at the aforementioned poolside, where the woman in charge is friendly, efficient and polite), who seem to be sequestered behind the front desk in the lobby, or at their waiter's stations in the restaurant.. its location is less than ideal unless you were attending a convention in the centre next door... it's a long hike to the main shopping area and not a friendly one on foot... there are nice views of the new sands hotel and the flyer... it's an overwhelming sea of beige and browns with sparse greenery and way too little sunlight...

Alistair B.
United Kingdom
November 04, 2011
Excellent hotel, great location
Great location
The staff where very friendly and happy to help, the hotel is well situated, close to the city tour buses etc. MRT station is nearby and make transport easy

Aldwin C.
November 03, 2011
The best hotel in Singapore
nice hi-tech rooms with complete amenities, proximity to promenade station
This hotel has it all. Great rooms with great amenities, great view of the Marina Bay if you want it, only a short walk to the Promenade station which connects everywhere, a mall downstairs which has a food center for cheap food, a great breakfast place (Global Kitchen) with the best croissants in the world, helpful staff, great swimming pool. Book this if you can.

Cahya M.
November 03, 2011
Great Hotel
Fast service, service with smile, full attention crews, no hassle
Although this hotel is old in age but the facilities are modern. Close to amenities, friendly staffs and easy access

Michael T.
United Kingdom
November 03, 2011
Ease of lifts to all floors
The hotel was simply fantastic, panoramic views, helpfull staff and good value for monry!

Siew Y.
November 03, 2011
First class service and hotel
Friendly staff
The room is big and the view is fantastic. Love the full window view and bathroom is clean.

Affendi P.
November 02, 2011
great location, nice rooms
nice rooms
i just love staying here in pan pacific since the hotel were superb, nice room, nice bathroom with all the amenities,and close to mall.