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Verified traveler reviews

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based on 2815 reviews
  • Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2

Elaine C.
October 05, 2015
Had a comfortable stay. The pool was closed unfortunately due to the terrible haze from the forest fires blown in from Indonesia. These fires set intentionally every year bring untold damage to health and environment, kill millions of natural fauna and cause business disruption not only in their own country but also in the neighbouring countries. This cannot be tolerated.

Kim S.
United Kingdom
October 03, 2015
Another enjoyable visit
buffet food, staff, location
We have stayed at this hotel several times now and always enjoyed our time there.this visit we were given room 1313, and although I did not make a huge fuss about it, the lady who was helping with our check in over heard me comment to my husband about the number being double bad luck, she told us the room was fine and I explained about 13 being an unlucky number. About 20 mins after we got into the room we received a call from reception advising that she had made them aware of this and offered us a move to another room, the same lady came up an escorted us to the new room, unfortunately I can not remember her name but was very impressed by her customer service. The buffet food is amazing and the restaurant has changed beyond recognition since our first stay. We have been fortunate enough to have been given free upgrades on our rooms on a couple of occasions too which has added to our enjoyment of our visits.

Nathida R.
September 27, 2015
Great location, best for business
Great location, Good Breakfast, Clean room
Great for business, locate next to MRT, Marina Sq and Suntec

Douglas B.
United Kingdom
September 26, 2015
Good, but not great
Location, Location, Location
Pan Pacific is clearly a "premium" hotel, but is starting to show its age in terms the design and fit-out of the hotel interior and rooms (at least the "standard" deluxe rooms). Also, a 5 star hotel should not have a "policy" of "no hot beverages after 11pm". PP relies heavily on its location - elsewhere, it would suffer. Singapore has so many other great options, such as Marina Bay Sands, and One Farrer. Staff are excellent though.

Adam S.
September 25, 2015
Pan pacific raffles blvd
Staff, location, quality of facilities
Exceptional as always

suzanna O.
United Kingdom
September 24, 2015
Lovely hotel
The balcony, the Atrium, the shower

Chun H.
Hong Kong
September 20, 2015
Good service, was a nice stay
Helpful staff, quiet condition, nice buffet breakfast

Ng J.
September 15, 2015
Good room, good service
The service by the staff, the cleanliness and comfort of the room, the location of the hotel
Great! My girlfriend and I enjoyed the stay so much that we hope we could stay a few more days. The staff is friendly, the service is good. The room is big, comfortable and clean. The lounge is comfortable and relaxing.

Norisnah I.
September 14, 2015
Worth the money
The bed
It was awesome, the view, bed, area very accesible

Francis N.
September 11, 2015
Great Hotel for Getaways
Stay Experience is great, BF variety is excellent and staff is very helpful and efficient. Thumbs up!