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Excellent 8.7
Based on 2777 reviews

Recent customer comments

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based on 2777 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

6 Xixi D.
February 17, 2015
The staff is helpful but a bit slow
We waited half hour to queue at the reception for check in. That time already 4pm plus, but the staff told us our required king size bed is not available, and ask us if don't mind they combine bed.
We surely will say no, and the staff take another 20mins to check for us, then after that told us they have one room available with king bed, but they haven't cleaned to room yet, need wait another 90mins for the room. They give us a temporarily room to stay which is we required. After the 90mins, we finally got the king size bed room, but the TV is broken, and we ask someone to fix.. After that we found the sound system also got problem.

10 Nathaniel T.
February 16, 2015
V day staycation
The view from the balcony, The food and the service quality
It was awesome! Wished I could extend one more day..

10 Hazzeir M.
February 16, 2015
Luxurious treatment
Location, room, friendly staff
I love it!

10 Tannapach P.
February 11, 2015
Nice room and great service
room, breakfast, fitness
Nice and clean room. 24hr fitness facility. there's variety of food for breakfast buffet. Best service ever!

10 Tannapach P.
February 11, 2015
Nice room and good service
Room, Fitness, Breakfast
Variety types of breakfast to choose. nice and clean room. plus the service is best!

9.3 Khong S.
February 09, 2015
Comfy and Relaxing Stay
Cleanliness, Great Customer Service and Quietness
It was once again a splendid stay at Pan Pacific Hotel! We booked a Pacific Club King room and everything is great as usual. Special requests were attended to and much effort went to the hotel's Guest Preference Team. Kudos to them!

9.3 Eric K.
February 09, 2015
Great stay
Convenient, Comfortable, Fast response
It was a great stay. Was up to my expectations. Staff were very friendly and efficient. Worth the value.

9 Claudine N.
February 05, 2015
Great Hotel
Good location, nice hotel and great service
very good

9.3 Asmah M.
February 03, 2015
Clean, spacious and lovely view
Clean, spacious and lovely view

8 tanya L.
January 29, 2015
Good location
location, foods, room