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Recent customer comments

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All reviews (2765)

Business travelers (541)

Couples (1209)

Solo travelers (319)

Families with young children (308)

Families with older children (188)

Groups (200)

Excellent
8.7
based on 2765 reviews
Hotel Condition/Cleanliness
9.1
Facilities
8.5
Location
9.0
Room Comfort/Standard
8.9
Staff Performance
8.8
Value for Money
8.2
Food/Dining
8.2

5.7 pui L.
Malaysia
August 17, 2014
Good
Clean, Good location
Clean, Good location

8.7 David T.
Singapore
September 24, 2014
Great Hotel at Great Location
Shopping, Dinning and Sightseeing
This is a great hotel for family outing. beside the hotel there is is huge shopping centre with great food, nice shop and variety of entertainment such as cinema, bowling, billards etc. A stone throw away is the famous Esplanade which offer man great performance.

7.3 AGNES E.
Singapore
June 23, 2014
Pleasant stay
Spacious, easily accessible, clean
The suite is definitely value for money. However, the check-in was a disappointment. I requested for early check-in, the hotel replied it is subject to availability but when I reached at the official check-in time, the room was not ready. Had to spend another half an hour waiting, no perks or anything was given. When I asked for late check-out, only an hour was given so I wonder how did the previous guest get to checkout so late. Fridge was small and there is no way you can chill your own drinks because once you remove anything from the fridge, it will be charged. But overall, it was a pleasant stay and I wouldn't mind returning with that rate for a suite.

8.3 Diana L.
Singapore
June 24, 2014
Very comfortable stay. Staff were very helpful.
Location, restaurants serving great quality food and the special sgd120 Pacific club offer.
Great stay. Good size rooms, good food and convenience.

8 Bernard L.
Malaysia
June 22, 2014
I got all I needed for my business meetings
Convenient and clean
Wonderful! I got all I need for my business meetings

9.3 Tze T.
Malaysia
June 23, 2014
Pleasantly comfortable
Customer oriented staffs, conveniently located and comfortable stay
A sure place to have yourself pampered

6 Nina H.
Thailand
June 24, 2014
good
clean, friendly, central

9.3 Janet C.
Philippines
June 18, 2014
Cozy and elegant
Cleanliness, food and the staff
It was always as good and comfortable as it was

9.7 Hairul A.
Singapore
November 27, 2014
Pan Pacific
Room, Staff, Cleanliness
It was really enjoyable

8.7 mark H.
Australia
June 21, 2014
Henry friendly staff English fluent
Cooperative staff wide variety of foods available easy access to good transport
Poorly trained staff in the restraints breakfast handling the cutlery at the table service one chief /cook using his sleeve as a mask / Hanley put me off the eggs. Apart from these isolated incidences all was good for the three days we ststay.