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Excellent 8.7
Based on 2791 reviews

Recent customer comments

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based on 2791 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Christina L.
August 11, 2014
Relaxing Stay
Club lounge. Breakfast.Service
Food at the club lounge is so so. Could be better. Not much of a variety.

Shyh T.
August 05, 2014
Wonderful hotel
comfort, location, size
Great place for a quick getaway.

Ka T.
August 05, 2014
Excellent breakfast and spacious room
Excellent breakfast, good location and spacious room

Natalia T.
August 04, 2014
awesome stay
bedroom, service, amenities
It was good. Good food, clean room, courteous staff, easy access to the city. Easiest place in town to get a cab. Cabs are almost always available. No long queues. Quick check in n out. No hassle.

Ganesh V.
August 04, 2014
Pleasant stay but hotel staff not so efficient
Bed, Dining and Ambience
It was a very nice hotel. The only problem I encountered was inefficient staff. The reason they gave for late check in and luggage delivery was overbooked. Otherwise the hotel was very nice

hendra S.
August 04, 2014
breakfast, room and staff
Overall , the hotel was very wonderful. Two thumbs up for pan pacific. I'll stay there next time for sure.

Luiza K.
July 30, 2014
Excellent location, spacious, great room amenities
Location, amenities, spacious rooms
Travelled from 26 to 28 July with a baby. For a family with a big pram it is very important to have a big room for stroller and baby cot. The only minus was deficit of baby bed, though we pre-ordered. We stayed during Hari Raya celebration and hotel was full of families with small kids. But twin bed was very big and we slept with our son fine. Another thing was during this holiday - breakfast demanded from one to keep half an hour queue to be seated. But in this case also we got regret letter in the room advising to cone before 9 am to avoid long waiting. In addition to that management arranged two more levels to serve guests. This shows how this hotel is customer-oriented. I liked 3 desks fir check-in that helped to avoid queueing as well. Consierges are helpful about the city. Interior is just excellent, while waiting for check-in you can relax on the ground floor and enjoy comfortable atmosphere in circle-shaped sofas and watching splendid height with lighted internal lifts. Location is excellent. 10 meters away is bus stop, 50 meters away is MTR station, hotel is linked to millenia walk, marina square, suntec city centres. Taxis are always available. Swimming pool is always in the best position: while Conrad hotel or Mandarin hotel swimming pools were either already (in the evening) or still (in the morning) in a shadow, Pan Pacific pool was in a full sun. We had panoramic view room on the 32th floor (3228). The problem was with waiting for lift at times, but during this time one could go to another corner of the corridor and enjoy either Marina Bay view (we watched fireworks for independence day rehearsal) or view Singapore flyer and Marina Bay Sands.

Haslinah R.
July 29, 2014
Perfect stay
Location. Size. Food
Perfect. Got upgraded to a skyline suite. Room service was superb.

July 28, 2014
luxurious.. clean and comfort
location, spacious and fast room services
not our first staycation there already and has alway been impressed by it. we were given a free cake and a box of chocolate for our birthday celebration. room was spacious and clean and cosy.. definately worth to go back again

YouLiang S.
July 27, 2014
nice room
nice breakfast.
Big rooms. Friendly staffs