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Recent customer comments

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based on 2815 reviews
  • Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
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hendra S. from Indonesia
Families with young children
Stayed 3 nights in July 2014
breakfast, room and staff
Overall , the hotel was very wonderful. Two thumbs up for pan pacific. I'll stay there next time for sure.
Reviewed August 04, 2014

Luiza K. from Russia
Families with young children
Stayed 2 nights in July 2014
Excellent location, spacious, great room amenities
Location, amenities, spacious rooms
Travelled from 26 to 28 July with a baby. For a family with a big pram it is very important to have a big room for stroller and baby cot. The only minus was deficit of baby bed, though we pre-ordered. We stayed during Hari Raya celebration and hotel was full of families with small kids. But twin bed was very big and we slept with our son fine. Another thing was during this holiday - breakfast demanded from one to keep half an hour queue to be seated. But in this case also we got regret letter in the room advising to cone before 9 am to avoid long waiting. In addition to that management arranged two more levels to serve guests. This shows how this hotel is customer-oriented. I liked 3 desks fir check-in that helped to avoid queueing as well. Consierges are helpful about the city. Interior is just excellent, while waiting for check-in you can relax on the ground floor and enjoy comfortable atmosphere in circle-shaped sofas and watching splendid height with lighted internal lifts. Location is excellent. 10 meters away is bus stop, 50 meters away is MTR station, hotel is linked to millenia walk, marina square, suntec city centres. Taxis are always available. Swimming pool is always in the best position: while Conrad hotel or Mandarin hotel swimming pools were either already (in the evening) or still (in the morning) in a shadow, Pan Pacific pool was in a full sun. We had panoramic view room on the 32th floor (3228). The problem was with waiting for lift at times, but during this time one could go to another corner of the corridor and enjoy either Marina Bay view (we watched fireworks for independence day rehearsal) or view Singapore flyer and Marina Bay Sands.
Reviewed July 30, 2014

Haslinah R. from Singapore
Stayed one night in July 2014
Perfect stay
Location. Size. Food
Perfect. Got upgraded to a skyline suite. Room service was superb.
Reviewed July 29, 2014

GUEK N. from Singapore
Stayed one night in July 2014
luxurious.. clean and comfort
location, spacious and fast room services
not our first staycation there already and has alway been impressed by it. we were given a free cake and a box of chocolate for our birthday celebration. room was spacious and clean and cosy.. definately worth to go back again
Reviewed July 28, 2014

YouLiang S. from Singapore
Business travelers
Stayed 3 nights in July 2014
nice room
nice breakfast.
Big rooms. Friendly staffs
Reviewed July 27, 2014

Joseph J. from Australia
Stayed 4 nights in July 2014
great hotel
Good food, Clean , Good location.
Excellent, This is our second stay At the Pan Pacific, And it did not disappoint. The Buffet was unbelievable. If we are in Singapore again, We will be staying at the Pan Pacific hotel again.
Reviewed July 27, 2014

Philippe A. from France
Business travelers
Stayed 4 nights in July 2014
Business Stay
Location, comfort and service
I had an enjoyable stay at the hotel. The only downside was the very poor quality and reliability of the Internet connection. I appreciate that it is free, but I needed uninterrupted connectivity for 2 hours straight for a very critical piece if work. However, DoCoMo decided to black list my IP, which killed my work. And technical support from DoCoMo was really unfriendly and unhelpful. The staff at Pan Pacific tried to to assist me and they went the extra mile to support me. DoCoMo was unfortunately a very bad ISP.
Reviewed July 26, 2014

Kim C. from Malaysia
Business travelers
Stayed one night in September 2013
Good Location
Good location, staff are polite and friendly, good room with nice view
Reviewed July 23, 2014

Eng L. from Malaysia
Business travelers
Stayed 2 nights in April 2014
Centrally located, value for money, good hotel
Good service, value for money, central
Overall a good hotel. Greak service, good for conference. Fantastic breakfast
Reviewed July 17, 2014

Wai Y. from Hong Kong
Families with young children
Stayed 4 nights in July 2014
Unforgettable firework watched at own room balcony
Convenient, clean, spacious
Excellent! Newly decorated room, easy access to shopping malls, nice staff. Will definitely come again!
Reviewed July 11, 2014