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Excellent 8.7
Based on 2777 reviews

Recent customer comments

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based on 2777 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Staff Performance 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

8 Jack C.
May 12, 2014
Location, presentation, staff
What let this hotel down , was slow lifts with lengthy delays.

May 06, 2014
A pleasant stay
Client services, rooms are well equipted, check out flexibility
We were for 3 night (2 adults and 1 child 7 years old) in a kings size bed.The bed is big enough.extra bed not necessary. It is a pleasant hotel. Not used the breakfast and dinner. Maybe a bit costly. Yes next time again.

8.3 loh L.
May 06, 2014
Reception desk staff very snotty.
Location, location and location.
The front desk staff were just plain snotty, inexperienced and rude. When I check in, there were no proper sign for queuing and I was told very rudely by the staff to stand in the 1st desk queue. When I came to pay for my half day extension, this reception lady was the worst. She was not even listening to me. Upon check out, the Japanese reception did not even print out the correct bill for me. The rest of the hotel were really except this front desk department.

7.7 Lim K.
May 05, 2014
Excellent and comfortable
Great breakfast, comfy room & good location
We had 5 rooms stay for a night during business trip. All were very happy to have chosen this hotel.

10 Anyamanee W.
May 05, 2014
Good location
Clean / New / Perfect
It was so excellent. The service is so fast and good.

9.3 gemma F.
May 05, 2014
excellent service, big rooms, and centrally located

10 paolo P.
May 04, 2014
Fabulous Hotel Near Marina Bay
Service and location, as well as the lobby and bar were all great.
Excellent hotel, Great location. A fantastic place to stay that's away from the busy Orchard Road area and there are heaps of shops and places to eat nearby. Marina Bay is beautiful at night, lots of great places to walk to, very safe for kids and lots to do such as river cruises, walking to the Park by the Bay and walking to the Museum precinct. Service at hotel was fantastic especially in the cafe and the bar in the hotel lobby. The pool is nice and large and looked after by very attentive pool staff. The rooms are not huge but very clean and convenient. We would definitely consider staying here again.

7.7 Kenny C.
May 01, 2014
good for being with kids

6.3 Patrick G.
April 28, 2014
Comfort,location,swimming pool for the kids.
We were most disappointed that we were not allowed to use the tennis courts . We were told we had to pay to use the tennis courts as it has change hands on ownership.I told the hotel it might have changed hands lately but it was free to use for hotel clients when we made the booking in Oct 2013 and we came with our racquets & balls but they would not let us play. This is not the first time I have encountered problems with Agoda , and you guys never seem to come back and explain or sort out any problems. Unless I get a reply I shall never ever make any bookings through Agoda.I also told Pan Pacific Hotel to remove the tennis court ad from their website unless they state that it will cost money to hire.

8 LEE S.
April 23, 2014
Plesant Stay
Room, Breakfast & Service