arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 2788 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2787 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

KELVIN G.
Singapore
December 29, 2013
great hotel with everything ypu need.
location, cleanliness, huge rooms
Wonderful experience. Friendly staff. Good location.

Dexter C.
Singapore
December 28, 2013
Excellent
Clean,spacious, comfortable
Overall , i have a very comfortable stay in Pan Pacific. Below the hotel is a Bar & Club, Royal Room / Mink. 1 of the most popular clubs in Singapore playing good music!

Esther Y.
Singapore
December 27, 2013
Comfortable Stay!
Location, Breakfast and Room
We check in on 23 Dec at 330pm but there was a system crash in the hotel check in system. We were not allowed to check in until 4pm. Staff were apologetic and offered us drinks at the lounge. Upon check in, we realised that TV and telephone are not working in the room. Reason is because the wole hotel system is connected and thus, all were out of use until system is up. Room is of good size and comfortable with nespresso machine. comfortable bed and nice decor. The bathroom is nice too and we can watch TV while in the bathtub since the 'wall' between the room and bathroom is glass. Bath robes and room slippers are provided too. Great breakfast variety and although PPS is a big hotel, we are able to get seats easily during breakfast as the restaurant is rather big and spaced out. Will definitely return again! Good service, rooms and near to malls!

Yusuke S.
United States
December 25, 2013
What you expect from Pan Pacific Hotels
Luxurious Hotel, Good location for Public Trasnportation, Shopping
It is what you expect from Pan Pacific Hotel... A Very good Stay with many restaurants near around.

Ying L.
Singapore
December 20, 2013
Fantastic!
Attentive staff, clean, great service
I booked the City Suite for a few of my friends to celebrate Christmas and upon check in, we were told that we have been upgraded to the Harbour Suite! The Harbour Suite was huuugge and the bathroom is extremely large! We could have a party in the bathroom itself! The bed is really comfortable as well and there was ample space. We enjoyed it a lot and for the price we paid, it was extremely worth it!

Hsien Y.
Taiwan
December 19, 2013
Great hotel with excellent waiter and service!
Friendly waiters look after for kids.

Jocelyn L.
Singapore
December 18, 2013
Service hiccups
Good service recovery & friendly staff

Kian N.
Singapore
December 17, 2013
Nice & Comfortable
Comfortable room, big bathroom, Quite a view (high floor)
Comfortable stay. Very nice view especially staying high floor. Bed is big & nice & comfortable. Large bathroom. Separate shower & bathtub. Overall is a nice & comfortable stay.

Ka H.
Hong Kong
December 13, 2013
Comfortable Business Trip Stay
Large Rooms; Friendly & Professional staff; Large Pool n Well Equipped Gym
Overall had a great experience at hotel; Staff was very professional and helpful; Staff helped me receive luggage left at airport; Check in and check out could be faster and more smooth

Amer K.
Singapore
December 13, 2013
Amazing. Well spent
Proximity to shopping centres. A good nightclub. Amazing staff
It was truly amazing. No regrets booking it. Amazing view of the fireworks