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Recent customer comments

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based on 2815 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2
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Siti H.
January 05, 2014
its a great stay and its my few times here
see fireworks at level 22

Wei T.
January 04, 2014
Nice staycation
Clean, convenient, good room service
Stayed there for 1 night during Christmas Eve and it was excellent. Requested for a bucket of ice and it was delivered to the room promptly. Overall, good service and nice room!

Chan H.
January 04, 2014
Comfortable, clean, right in the city area
Clean rooms, good restaurants in and around the hotel, close to city area
The stay was comfortable. Room was well furbished. Nice outdoor elevators which were a little bit slow. Not good for people in a rush. Major shopping and city areas nearby. Close to the Singapore river, which is nice to stroll along after dinner before heading back to rest. Check in counters were a little confusing due to the lack of signages.

Khang G.
January 04, 2014
Best improved hotel
Great service, nicely renovated rooms, convenient location
Second time back here and service is just as great. Would definitely be back again.

January 01, 2014
Nice, luxurious and comfortable stay
good location, excellent service, awesome rooms
The check-in and out was fast, service staff were efficient. the room was nice, clean and comfortable.

Kim C.
December 31, 2013
Children below 12 can stay in same room, attached to shopping centre, clean rooms.
Checking in was a problem as there were no signages for reception. We booked through agoda and paid weeks ahead with request for early checkin and late checkout. However, reception told us room not ready at 1.45pm when we arrived and they cannot confirm if we can have the late check out until last day.

December 29, 2013
superb!! the best hotel I ever stayed in s
excellent service, awesome room n fantastic breakfast!!
Fun, Unforgettable & comfortable. everything was just inplaced so well that we didnt have to worry a single thing. We were like being pampered with such wonderful room n excellent service!

December 29, 2013
great hotel with everything ypu need.
location, cleanliness, huge rooms
Wonderful experience. Friendly staff. Good location.

Dexter C.
December 28, 2013
Clean,spacious, comfortable
Overall , i have a very comfortable stay in Pan Pacific. Below the hotel is a Bar & Club, Royal Room / Mink. 1 of the most popular clubs in Singapore playing good music!

Esther Y.
December 27, 2013
Comfortable Stay!
Location, Breakfast and Room
We check in on 23 Dec at 330pm but there was a system crash in the hotel check in system. We were not allowed to check in until 4pm. Staff were apologetic and offered us drinks at the lounge. Upon check in, we realised that TV and telephone are not working in the room. Reason is because the wole hotel system is connected and thus, all were out of use until system is up. Room is of good size and comfortable with nespresso machine. comfortable bed and nice decor. The bathroom is nice too and we can watch TV while in the bathtub since the 'wall' between the room and bathroom is glass. Bath robes and room slippers are provided too. Great breakfast variety and although PPS is a big hotel, we are able to get seats easily during breakfast as the restaurant is rather big and spaced out. Will definitely return again! Good service, rooms and near to malls!