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Excellent 8.7
Based on 2789 reviews

Recent customer comments

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based on 2789 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

habeebah S.
May 29, 2013
wonderful great accomodation
the rooms the view and the awesome service

Shelina M.
May 28, 2013
Exceptional hotel + Poor service = Bitter taste
Breakfast, amazing rooms and views and location
I should have realised that this was going to be a bad stay the minute I checked in at 3.30pm and the reception said that my room was not ready despite it already being past the check in time of 3pm. After a 20 minute wait, I was promised that the room would be ready 10 minutes later. And 20 minutes after that, I was asked to wait another 10 minutes. About an hour later, the reception finally showed me to my room. Apparently they had given my room away to another guest. Before leaving reception, I also asked the lady at the desk what my room came with (free wifi?), the lady at reception could not answer/did not understand. I finally got the information by dialling room service a few hours later. The problem started again at around 1am, where I had three friends in the room (City Suite). There was a knock on the door and a PanPac staff insisted that I has to kick my guests out. Which in my opinion is extremely rude! We told her that we would be happy to register them as per their hotel rules but she insisted that they had to leave the room as it was a fire hazard which was confusing since our noise levels were very much in control, and that we had checked in to a suite. After a short discussion, she became very rude and so a while later we all decided to leave the room but nothing made sense at that point. Overall, we found the whole experience with the staff to be extremely disappointing. Don't get me wrong - the hotel structure is lovely and the rooms are fantastic. But this five star hotel still has a long way to go to make guests feel ... well like guests. This was my first and last time in Pan Pacific Singapore. I will be staying at my usual hotel the next time.

Turki A.
Saudi Arabia
May 27, 2013
Lobay restaurants staff

yiu C.
United Kingdom
May 27, 2013
nice hotel! good to stay.
quiet, clean room, fast internet speed, and well eqipped fitness room.
no shuttle bus service could be offered. it is different from the offering at the internet promotion.

Nayoko W.
May 26, 2013
Good value, good service
Service, design, cleanliness
Excellent, good service, good club on wednesdays with hot chicks.

Cindy L.
May 24, 2013
best stay ever!
location, big room, accessible

May 16, 2013
Great stay
The staff is great, location also great, good room space

George P.
May 15, 2013
A pleasant, comfortable and welcoming experience.
Location, Room standards and very attentive, courteous and friendly staff from the Door man to the cleaners
Unable to fault our stay at the Pan Pacific Singapore Hotel. The only failure was that they did not deliver the nominated daily newspaper to our room. Otherwise, a very pleasant experience, and one I would happily repeat.

Nicholas S.
May 14, 2013
Great hotel with warm service
Excellent service, fine restaurants, very comfortable room
The hotel is newly renovated and the rooms are very comfortable. The lobby is spacious and classy and has a very nice lounge. It is a non-smoking hotel. The hotel is near to downtown central business district and sits in the middle of the Marina Square shopping mall, you can access the huge shopping mall from the second floor. There are very good restaurants in the hotel and you can find several more restaurants in the shopping mall.

Shau T.
May 14, 2013
Excellent and comfortable
Friendly staff and convenience location