arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 2777 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2777 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

7 Hiu I.
Hong Kong
April 04, 2013
great location
friendly staff, great location, clean rooms

10 Nicholas S.
Australia
April 04, 2013
Fantastic Hotel, exceptional staff and service
Professionalism of staff, Location, Great Room
My wife and i stayed for 5 nights with our 8 month old daughter and we couldn't have had a better experience. The room was big (fitted the cot in easily), free wi-fi was fast, pool was great and open late, location was excellent. Close by 2 MRT stations (plus a 3rd - City Hall was also accessible via the Marina Square shopping mall making it a nice air-conditioned walk) so very easy to get around. The staff were exceptional and extremely helpful without being intrusive. Thoroughly recommend this hotel.

8 Andrew C.
Philippines
April 03, 2013
Nice 5 star hotel
Location, high speed free wifi, and the staff is always courteous

10 LinTao Z.
Canada
April 03, 2013
amazing
very clean,luxury, and big room
One of best and money-worth hotel in singapore. I have been to both pan pacific and both time i feel like to stay longer

7.3 Sinta K.
Indonesia
March 28, 2013
There were few minors, but overall, it was great.
WiFi everywhere and it was very easy to connect. Comfortable bed and the location is close to everything I need.
Like every hotel, there were plus and minus. But overall, it was a great stay. I will only point the minus one, hoping they will improve it next time. During my 4 night stay, I have to personally asked for morning paper (Chinese newspaper)out of 3 morning, which is quite depressing. Although I'd already requested for it when I checked in.

9 Eric L.
Malaysia
March 28, 2013
good location..
friendly staff. Clean room.. Good internet in the room

10 Rachel P.
United States
March 26, 2013
Luxurious; central; great for biz travel
Japanese restaurant; room size, comfort & amenities; overall hotel vibe

9.7 Paul A.
United Kingdom
March 20, 2013
Excellent package for the pan club access
fabulous breakfast, amazing views, friendly staff
We really enjoyed our stay and would definitely go back. Recommend getting the pan club access especially if you have a late flight on your departing day.

10 lipola K.
Australia
March 20, 2013
Excellent hotel, absolute value for money
early check in, late checkout, friendly staff, amazing selection on buffet breakfast
We had an amazing stay. We booked for the club room and arrived early (10 am). They found us our rooms within minutes and asked us to help ourselves to the club room breakfast. They gave us checkout time of 5 pm the next day which is absolutely generous. I definitely reccomend this hotel and can't wait to come back

9 Lapika S.
Thailand
March 19, 2013
Nice and comfortable stay
Staffs are really helpful, hotel is recently refurbish in nice modern look, good location around Suntec