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Excellent 8.7
Based on 2788 reviews

Recent customer comments

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Excellent



based on 2788 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Lapika S.
Thailand
March 19, 2013
Nice and comfortable stay
Staffs are really helpful, hotel is recently refurbish in nice modern look, good location around Suntec

Hiu I.
Hong Kong
March 19, 2013
wonderful hotel
clean rooms, helpful staff, great location

Hiu I.
Hong Kong
March 19, 2013
wonderful hotel
clean rooms, helpful staff, great location

Hiu I.
Hong Kong
March 19, 2013
wonderful hotel
great location, friendly staff, nice rooms

Leilani G.
Philippines
March 19, 2013
Centrally located and comfortable with nice views
The location is excellent. Close to the metro. The food is excellent.
We enjoyed our stay at Pan Pacific Singapore Hotel. It is very comfortable and has good restaurants. The beds were comfortable and the rooms were good sized. The view of the city was amazing to look at in the night. We could see the ferris wheel from our room. The stay were very friendly and accommodating. Definitely would stay here again

Karen B.
United Kingdom
March 18, 2013
Excellent Stay
Great hotel, check in and out fast and efficient. Stayed in a club room, well worth the extra cost. Staff very helpful and friendly.
Excellent stay in Singapore. Would recommend anyone to stay at this hotel.

Przemyslaw P.
Canada
March 18, 2013
5 star hotel, 1 star service.
Location, lobby lounge, room design.
I spent two weeks at this hotel recently, and, while the hotel itself is truly world-class, the staff itself is anything but. One of the single most insulting experiences I've had staying at any hotel, took place here. Shortly after finishing a workout at their fitness room, I waited for the elevator, to return to my room. Elevator door opened up (it takes a while sometimes for the elevators to arrive as this hotel is massive, but only 3 elevators service the first 20 or so floors). As soon as the door opened, I proceeded to enter the elevator- at which point, the hotel staff operating the elevator, held his hand out towards me in a "stop" motion- pressed the close door button, and that was it. I couldn't believe his nerve. Behind him were three other guests (these elevators are large enough for 10-12 people- there was plenty of room). Naturally, I felt very offended by this behavior. I waited for the next elevator (thankfully, this one was empty), made it back to my room, cleaned up, splashed on a suit, and made my way back to the lobby to see a manager. They "appeared" concerned, but unfortuantely- not much beyond that was done. Both the elevator staff's conduct, and the general lack of concern from the managers, ensured I will not stay at this place again, nor would I recommed this highly overpri

Stephen S.
Australia
March 18, 2013
Very nice hotel but food and drinks very expensive
Location, cleanliness, helpful staff

Hiu I.
Hong Kong
March 18, 2013
great location, beautiful hotel
clean rooms, great location, helpful staff

Dannyn A.
Singapore
March 17, 2013
Great relaxation hotel with resonable prices
Location, room view, good front desk