Back to hotel info

2015
Very good 7.5
Based on 9051 reviews

Recent customer comments

Filter by traveler type
Very good



based on 9051 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.2
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for Money 7.2
  • Food/Dining 6.6
Sort by

Jennifer M.
Australia
June 30, 2014
Dirty hotel poor food not what we are used to
Never go back and will not recommend to anyone

Sugeng R.
Indonesia
June 30, 2014
Good hotel
Good, clean and comfort
I am with my family stay at Peninsula Exelcior for 4 days 3 night. We can find restaurant, shopping mall and etc nearby hotel

Chen L.
Taiwan
June 30, 2014
bad hotel, worst experience ever
worst experience ever. this is a very bad hotel i will never ever want to stay there again, i will tell everyone i know do not stay at peninsula excelsior hotel. bad attitude when check-in at the receiption, worst services from staff, also got poor attitude from duty manager , when explain their hotel booking problem cannot find satisfied answer, they keep on telling us request has to submit during agoda booking stage and ask us to compromise to stay in the smoking room, the room is bad and smell terrible, when we finally got the room to stay in it was 4 hours later after we arrived. this room is in bad condition that no guest suppose to stay in this room ever, there are ants every where on the table and toliet. the first night when using hairdryer the electricity cut-off due to "on and off of the hairdryer and cause surge current and the electricity went off, i was searching the phone in the darkness and very scared. but, i dont want to cause big trouble so after the maintenance guy fixed the problem i am ok too. but 2nd night, it was horrible that the toliet leaking the water from the ceiling, at first i thought it's just the sound from the pipe, but the sound getting bigger and bigger that wet the floor and toliet every where!! it was 2:00 in the middle of the night, exhausted by all day meeting, why i need to suffer from such poor services!!? amoung entire period during my stay, only one person is doing the good job - sufian (duty manager), that trying to save good image for the hotel despite the horrible experiences i have encountered he is the only one person that is offering me the right services and support.

Rifai L.
Indonesia
June 30, 2014
Services not up to Min standart
Good location only
facial tissue was empty when we check in the room and tried to call many times to house keeping but nobody pick up the phone, Check in and Check out very slow,comparable with manual check in/out.

Mo L.
Hong Kong
June 30, 2014
middle of city, great location, nice room
clean room, perfect locatiopn, good price

Ang C.
Philippines
June 29, 2014
I always had a safe stay so far.
.accessibility to shopping, sightseeing and dining.
I always had a good time. I always feel secured and safe. Hoping that the hotel will give me special discount as one of their valued guest since 2011.

Chananchida Y.
Thailand
June 29, 2014
Good location.
Good location, near MRT and can walk to travel attraction.
Fine, convenience and comfortable. It's easy to go anywhere.

James S.
United States
June 29, 2014
Terrible
location
No good things Stay was horrible!

Philippe B.
France
June 29, 2014
good !
sky lounge !

Kiyan T.
Hong Kong
June 29, 2014
Perfect for a short stay, very convenient!
Within walking distance to Clark Quay and Raffles City, Easy to get a cab, good value for money
We went to Singapore as a weekend trip and knew we needed to find a hotel located right in the middle of the city for convenience. The room was clean, bed is comfortable, size is decent and most importantly it is close to all the happening places in the city e.g. Clark Quay, Raffles City. This hotel is not a luxury hotel but given its location we thought this is a super good deal. If you are on a budget and plan to spend most of your time exploring the city, this hotel would be your choice. Normally it is quite difficult to catch a cab in Singapore but there were always cabs waiting outside this hotel when we were there so it made our lives much easier. If you are looking for a fancy romantic getaway this is not the place but this is a perfect place to stay for a party weekend with your friends.