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2015
Very good 7.5
Based on 9051 reviews

Recent customer comments

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Very good



based on 9051 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.2
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for Money 7.2
  • Food/Dining 6.6

Justine L.
Australia
January 07, 2014
Stay elsewhere
Free internet/phone, leaving!
Booked six months in advance seeking marina bay view. Did not get one. Spoke to a couple who booked one month ago and did not ask for the view and they got one.... Staff are unfriendly and one actually lied to me and when I caught her out she wouldn't speak to me after! Plenty of other central hotels around. They have tried to refurb the rooms but not well and the bathroom was dirty and mouldy

Cindy C.
Indonesia
January 07, 2014
Great location hotel.
Location, Location and Location
The location is very good. Less than 5 minutes from City Hall MRT Station. The room is quite big. But it took forever to checking-in, maybe its due to peak season. The staff are very friendly.

Philip K.
Malaysia
January 07, 2014
Clean, and comfortable in a good location.
Friendly staff, Clean, close to nightlife, close to shopping centres and good restaurants. Less than 5 min walk to Raffles station/mall
Satisfying. Recommend if affordable. Breakfast is not something special but decent nonetheless however sometimes missing cups which should have been replaced on a timely basis.

RAUL A.
Philippines
January 07, 2014
Disappointed
Location, nothing else.
Problem with hot water, gone in 15mins. And I was staying at the club room. Asked for body lotion, and they told me they got body (shower) gel. Went for breakfast and asked for freshly made scramble eggs with tomatoes, and waiter said no.

Keasberry V.
Brunei Darussalam
January 07, 2014
A reasonable hotel for a short stopover
it is in a good location, near to shopping areas, and there are eating places around the area . The MRT station is nearby and you can get to other places easily

david V.
United Kingdom
January 07, 2014
large comfortable rooms, very helpful staff
location, comfort, staff

Shishila K.
Malaysia
January 06, 2014
Okay hotel. Pity about the CIGARETTE smell
The Location was very good, very central, close to a subway station, near bus station, near a shopping mall.
We arrived late, but check in was easy . They gave us separate detached rooms for my 5 kids and us. This is despite making a request at booking AND calling ahead (was told that can only request upon arrival, which was odd). But when we did request, we were told that they didn't have any. And the funny thing was the kids room adjoins to another room (which was not given to us). Oh yes, parking is available but ,quite dodgy looking, and we had to climb stairs (dodgy and poorly lit) to go to lobby. you have to get into the lift to another floor, to check in. With 5 tired kids, this was not a happy event.:)Arrived to hear another guest arguing with the reception about having his room entered without his consent. Hokayyyy... not a good sign. STILL! The room was acceptable, and is of 4 star. However the kids ' room- STANK TO HIGH HEAVEN. of cigarette smoke. Very strong that only changing the entire upholstery would make a difference. The kids' hair and clothes ended up smelling of smoke. The (lovely and kind) staff gave us room spray but the smell remained. I think this is not a new problem somehow. And they could not give us another room. My kids felt slightly nauseous like you would be too if you were in a hot, smelly, smoke filled room- wish I had the presence of mind to request a full refund because Im not kidding you, it was not habitable. To be fair, my room was fine! Happy with it! Other than the kids' room, I would recommend this place to those who want to stay in a central location.

Gawn M.
Australia
January 06, 2014
Ihave stayed here before / find the location good
staff/location/convience
our stay was only short, but we selected this hotel after having stayed here previously. our main reason was staff helpfulness and courteousy. the rooms although not large, are clean and comfortable. we will stay there again

Arthur Y.
Malaysia
January 06, 2014
Disappointing
Centrally Located - that's all.
Pool - 2 pools. One had transparent side which let public see you when you swim. BAD idea - so I stuck to the side unheated pool. Gym - Don't think the carpet been clean as one can smell the 'dirt'. Room Service - Never been in a hotel where you had to call 3 times to get ONE thing done. I stayed here 5 years ago and it was amazing.. but sadly, it looks like the standard has drop.. the room were not as nice, the bed was too soft and just SINK in. Can't fault the location as it was very central and within walking distance to Raffles City, MRT etc.. so that was very nice but I think I will pay a little more next time and stay in a better hotel.

Yiu M.
Hong Kong
January 06, 2014
Ok
good location, easy transport, staff friendly
just one night and do not have time to experience facilities.