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Resorts World Sentosa - Festive Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.7
Based on 8349 reviews

Recent customer comments

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Very good

based on 8349 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.3
  • Location 8.6
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.3
  • Food/Dining 6.9

6.4 Man H.
June 15, 2016
The room cleanliness is so so only.
Carpet has strain and dirt

2.8 Lee Y.
June 15, 2016
Everythings is good. Except front desk staff is so so only
no comment

6.4 Yi L.
June 14, 2016
Very slow check in, no WiFi
Counter staffs were genuinely helpful, but the counter was severely understaffed. I felt sorry for the staffs working under such condition. I experienced the slowest check-in and check-out in my life -- this is very un-Singapore. On Sat & Sun, the check-in queue at 12pm-3pm formed a snake of easily 40 people at any one time, probably 20 families in the queue. It took me 30 min. I waited 20 min to check out on Monday, not due to long queue, but 1 customer in front of me, who was probably facing some issues. Problem was, only 1 staff was helping with check-out, so I had to wait. In this era, I find it unacceptable that WiFi access is not part of big hotel room package, and needs to be separately purchased.

6 Johnny A.
June 14, 2016
Could have been better
I have stayed at Festive Hotel before. It is time for the hotel to be refurbished. Even the sofa at the lobby was so shabby. Only basic housekeeping maintenance was done. Room could be cleaner. Tourists booked the hotel - probably for its good location - walking distance to Universal Studios and the Waterfront Station to get to Vivocity, a mega shopping mall.

5.2 Benson T.
June 13, 2016
Sheets were stained when we arrived and the bunk bed was not made
I think the title says more than enough.

6.8 Gloria G.
June 12, 2016
Friendly staff,convenient location
My room linen,blanket and towel look dirty and smell urine.overall,my family happy during our stayed and the hotel staff very friendly.

8 John A.
June 09, 2016
festive hotel is nice but hope you will have free wifi

8.8 Qiu Y.
June 08, 2016
Value for money, big & clean room comfortable bed
Felt lucky that I found the offer on Agoda, booked on Friday and check in on Saturday. Nice bed, relax and had a good sleep

5.2 Sandre S.
June 08, 2016
Room decor is kinda 'mature' theme, dull, not captivating. Loft bed smells mouldy and mould can be seen on the loft bed wall. Sofa bed supposed to be able to pull out to a double bed but the 'bed' is not level when it's pulled out, can't sleep on that. Not well spent.

8 Muhammad R.
June 08, 2016
Great location
Great place for a staycation