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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.8
Based on 7332 reviews

Recent customer comments

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Very good



based on 7332 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

Adeline T.
Malaysia
April 23, 2016
Lovely spot
This is the second time we've spent a few days at Sentosa and our first time at hard rock hotel - it's been a very good experience. It's location is great and we had an amazing view! Could even see the dolphins in adventure cove from our window! Beds were very comfy and the additional pull out bed is a bonus.

Mun L.
Singapore
April 21, 2016
Value for money and located in a good convenient location
A nice hotel with a beautiful pool view

Amrita R.
Singapore
April 21, 2016
Good service, big room
The staff provided us with a bottle of complimentary wine and cake, as it was a birthday.

Johny C.
Indonesia
April 21, 2016
Good
Nice hotel

Nicolas W.
United Kingdom
April 20, 2016
Disappointing
Vomit on the hotel corridor was not fully cleaned even after 2 hours of notifying reception. Extra bed, although paid for, was not provided in time for our first night, and cannot accurately be described as a bed, a makeshift camp bed would be more fitting. Location is excellent for Kids holiday.

Soek Y.
Singapore
April 19, 2016
2 Day 1 Night Staycation at Hard Rock Hotel
The stay was fantastic especially their pools. My girl enjoys herself in the pool. I bought it at a 50% discount rate thus it's quite value for money. As for location, is either u take the entrance near the casino which is a little far or u can go by the side gate located next to coca restaurant but is quite inconvenient for those with stroller as by stairs. As for the check out time, we can only extend our check out time 30mins later which is at 11.30am which I think a little not flexible especially with a kids around. But overall we quite enjoy ourselves there. Will consider this hotel again.

theresia T.
Indonesia
April 19, 2016
Below Expectation staycation
Hotel location is good with exit direct to the forum and plenty of restaurants to choose from. However, hotel itself does not have the luxury feel, unlike their branch in Macau. the workmanship of the room is pretty rough, ie the toilet white flooring and wall lining not concealed properly, the wardrobe door not properly installed, once opened it comes with a noise. the carpet comes with stain. Also, during check in, there is no porter assistance provided to bring our luggage up to the room.

Kathy K.
United States
April 19, 2016
?
Great staff. Decor too hard rock for me but was very clean.

MARYVINNE A.
Philippines
April 18, 2016
Facilities is good but could be better
Their TV is very good with welcome personalize name but the remote control is not responsive. When you call the call center more often than not its busy and have to have several attempts before they answer.

bum K.
South Korea
April 18, 2016
very good location at Sentosa
very east to access surrounding facilities(luge, universal studio, water park, cable car, restaurant, casino...) by walk or by free shuttle bus.