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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.8
Based on 7284 reviews

Recent customer comments

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Very good



based on 7284 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

4.8 Wing T.
Hong Kong
April 06, 2016
Worst hotel experience, never go back again
Poor attitude of staff: When I checked in very late at night, I put my phone on the table with voucher. The supervisor was standing at least 1 meter away from me and asked me for identity. I didn't hear what she said so I said "sorry....". Then she answered me with very impatient voice "you want to check in right? your identity please". She asked me for the passport of other residents. My friends were busily unloading all our luggages from the car and also carrying 2 sleeping kids. She kept on using her impatient tone to insist for passports. I don't mean she was wrong to get the passport but her attitude was totally unacceptable. Our package includes tickets to USS, aquarium and water park. When we presented the tickets at USS entrance, they said the tickets have been expired. Our dates should be 2/4-4/4 but the tickets are wrongly put as 2/2-4/2. It took us more than 30 minutes to re-issue all the tickets with correct dates. We were asked to return back the wrong tickets to the hotel. It was the same supervisor when we checked in. When we explained what's happened, she again very impatiently tried to stop us and said this is not their responsibility. After we said our tickets were included in the package, she completely changed her attitude. She tried to offer us something to stop us from complaining. At the end she offered us free breakfast on the next day. Poor facilities: On the same night, we called them to ask for 4 forks. They said they need to charge us S$5 service charge to ask for 4 reusable forks!!!!!!!! This is totally ridiculous!!!!! Then that supervisor called us back and said they WAIVED the service charge for us. Come on! This is the first time we heard of service charge for borrowing forks!!!!!! And from an at least 4-star hotel!!!!!! The room itself looks very nice at the first sight - it's clean, well decorated. However, after you tried to discover the room, you will find a lot of surprises. The room is good for

8.8 Barend P.
South Africa
April 05, 2016
Singapore Holiday
Not our first time to stay here. Hotel and staff very good, friendly, helpful, neat and tidy. Well situated to spend time at Sentosa and Universal studios. One downfall is there is no free wifi in the rooms. Hopefully this will be looked at and change in future. Breakfast is good as well as pool facility's.

8.4 Wen L.
Singapore
April 05, 2016
Love the temperature regulated pool for my infant
Love the temperature regulated pool for my infant

10 Pheng T.
Singapore
April 05, 2016
Return visit for the sand pool
Return stay, maybe the 3rd or 4th time.... mainly for the excellent sand pool which the kids love. Was given the double room with 2x super single bed which has a additional pull-out bed as standard. more than sufficient for 2 adults and 2 kids.

10 Aris C.
Hong Kong
April 05, 2016
the best location close to all main attractions in walking distance, friendly and helpful staff
swimming pool is awesome. kids enjoyed very much.

10 Dominic V.
Australia
April 02, 2016
Excellent
Would stay there again

8.4 Ian C.
United States
April 02, 2016
Super convenient for trips to the sentosa amusements!
Third stay with hard rock at sentosa. It's average for such a large scale hotel chain. The rooms are showing wear but taken care of as best as can be expected for a constantly busy hotel. No complaints on anything in the rooms. The front desk and concierge staff are outstanding! The concierge was always extremely cheery and happy to assist. Oanh at the front desk is one of the nicest and most helpful staff members I've encountered. Still frustrated at the extremely high rate for the trundle bed and why is internet not free when you pay several hundred dollars per night? Overall we would stay again if taking the kids to the attractions. The pool is great and everything is in easy reach restaurant and amenity wise. Tip: there's a 7-11 tucked in the corner behind chilis restaurant, near the train station entrance, great for cheap snacks and drinks.

7.6 Myra R.
Singapore
April 01, 2016
Good for staycation
Big pool with sand makes it one of a kind plus the complimentary tickets to some Sentosa attractions makes it worth the stay.

8 Tyris Y.
Singapore
April 01, 2016
Comfortable clean room with nice pool
The rooms were clean and the bed was comfortable! Not to mention the swimming pool was quite a delight to be at!

6.4 Kate B.
Australia
April 01, 2016
Not bad but not great
No bad but not great - the pool and location are the best things about the Hard Rock .... Kids had a great time in the pool & loved the beach area, very convenient to Universal Studios and restaurants (5 min walk ) Other Room had dirty carpet with lots of stains which is a big turn off, cleaning was average, dirty coffee cups left, no top up of tea or sugar. No in-house laundry facility available to dry swimming suits, no-where to hang in the room. Got a great deal on the rate through Agoda (-50% ) ...would stay again at same deal ...service was good - nice staff