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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.8
Based on 7327 reviews

Recent customer comments

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Very good

based on 7327 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

Theresa T.
December 26, 2015
Slow computer systems needs to be replaced
Multi- concepts pool, lobby lighting, proximity to eateries at Forum
Front desk staff tries very hard but the slow computer systems means most of the time, staff and I were just waiting for the system. I arrived 6th in the queue to check- in. All 6 counters were open, it took 40 mins before it was my turn! My pool-facing room has a few problems - fridge couldn't close, balcony door lock was spoilt, safe deposit box was locked. I called and was told engineering will come to fix it, but till I checked out, no one came. I received a voicemail, but all I could hear was a recording of staff having their own conversation. Given the repeated tragedy that has happened in this hotel pool, i was expecting to see more lifeguards, but of the total 10 hrs I spent at the pool during my stay, i only saw 2 lifeguards for less than an hour, and both were seated together. Oh, and this is probably one of the last few 5-stars hotels in the world who doesnt provide free wifi.

Yuki L.
December 26, 2015
Hard rock hotel rws
service, room, easy access
Room very comfortable and the swimming pool for small kid is good.

Kelly C.
December 25, 2015
pretty new rooms and spacious
location, nothing else
it was far from the beach and wasnt really accessible to anywhere else. lots of walking needed

Wong I.
Hong Kong
December 25, 2015
Bad service

December 25, 2015
5 star price 3 star value
Location, pool area and concept is nice
We expected a 5 star experience but got quite a run down hotel with average service

Karen W.
December 25, 2015
Good . Better than Festive Hotel
Bed Area clean
Very good better than Festive Hotel Will come back again

Sue G.
December 24, 2015
Lovely pool with man made beach for children
Lovely pool with beach, water play features and slide. Spacious and clean room. Prompt service.
Room's aircon circulation is poor - every time we returned to the room, it smelt dank and musky. Breakfast is only so-so. I find the room rate even for non-festive period to be quite overpriced. But overall, we had an enjoyable stay over 3D/2N with two young children.

Kim O.
December 24, 2015
Good for resort hotel
Resorts theme, many activities near to each other
Good for family that does not want to travel away from the hotel as the hotel is very far from other places. However if you just want to have a place with many activities (such as theme park, beach, scenery), i guess this place is not too bad.

eloise S.
December 23, 2015
Not going anymore
only the location and the pool

Aryani R.
December 23, 2015
Room,facilities & value for money
Great & fantastic