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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.8
Based on 7328 reviews

Recent customer comments

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Very good



based on 7328 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

Ching-chi S.
Taiwan
November 03, 2015
5 star?? u got to be kidding me.
swimming pool
No wifi!! Was going to charge us 30usd/ day/ device!!!!! were we staying in forest or what? 30usd for wifi per device? Seriously? The whole facility is old and nasty. My first stay at hard rock hotel and no more hard rock hotel in my life.

Hwe Y.
Singapore
November 03, 2015
Neutral comment on this short stay
Swimming pool, easy accessible & friendly staff
It was a nice stay except that hotel is unable to locate me a non-smoking room even I have submit a request upon confirmation & checking-in earlier. Smoking smell is so strong that even using air-freshener does not help. The air-con is super cold even I have adjusted to 26 degree with the lowest fan speed. Quite a number of switches are not working in the room too.

HUI C.
Malaysia
November 02, 2015
Great location
great location, nice operator service, comfy room
It was great staying in the room aft USS. It's just walking dist back to the hotel and if you feel bored, there is 24hrs casino.Room cleanliness was ok, operator service was excellent and the room is comfortable.

Pei H.
Singapore
November 02, 2015
Birthday Celebration with Family
The swimming pool, the location with reference to the casino and attractions. the friendly front desk staffs.
Overall had a very pleasant stay. Front desk staffs were very friendly and helpful.

Nicole P.
Singapore
November 01, 2015
Not as fantastic
Location to attractions, comfort of the room
It was ok considering we got the room at more than 50% off the usual rate. Just that the room looked abandoned (and bare) and totally different from the photos. Figured they might have kept the room for people who paid a lower rate than usual. Called for room service and they took close to an hour. They called an hour later to apologize for the wait but we cancelled it in the end. Other than the service and abandoned room lookalike, the location was good as it was accessible to a lot of attractions within to Sentosa we wanted to visit and a lot of food choices at RWS, so a plus point on that. But other than that, no point staying if you are not paying the full rate.

Chuang H.
Singapore
October 31, 2015
Restful stay
Location, room,
Good restful staycation

reviemelyn C.
Philippines
October 31, 2015
Beautiful pool but dark lobby not child friendly
I like the pool only room small and not nice
Its just fine i like the pool my child so like it near to universal studio but not so near since you have to climb up the stairs and so tiring

Marina Y.
Singapore
October 31, 2015
Very good
View, room, staff
Nice stay

Ong K.
Singapore
October 30, 2015
Thank you for the surprises!!
Room, pool, location
Its our wedding anniversary staycation, so nice of them to give us a surprise free upgrade of room and a bottle of red wine and also a basket of fruits. Thank you Hard Rock Hotel Team, we are very grateful and really touch my your treatment to us as its really an unforgettable stay. Thanks again will be back again. Lastly the location is really good , just infront of USS and the pool is very nice with different sections from man-made beach to pool beside a bar which u can order food and drinks while u are swimming at the same time. Thanks Team:)

wendy E.
Australia
October 30, 2015
Fantastic stay
Fantastic