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Very good 7.8
Based on 7335 reviews

Recent customer comments

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Very good

based on 7335 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

Azrul A.
October 26, 2015
Mix feelings
We were treated with choc cake delivered to our room for our anniversary.Easy access-cheaper by bus if u take MRT in front of vivo. Very near attractions like USS, sea aquarium etc.
Memorable. The duty manager made it memorable for us by sending us a card and choc cake to surprise us on our ànniversary. Thank you so much! However, this is the smallest room size if compare to the same room category in any other hrh. (the bed is the least too).

October 26, 2015
Great Stay
Swimming pool is Cool and Nice, walking distance to Universal studios
Room is nice and cosy, Staff gave us complimentary wine and fruit basket for our anniversary

azrein A.
October 26, 2015
good stay
location, bed and late chkout
apart from no bathrobe and the area of bathroom n bed no separation of 'doors', the stay are good, the kids enjoyed the pools, would like to suggest hotel start to consider halal food menu, everything a walking distance, and hopefully one day RWS will light up the area of the elevators near to forum.. easy for family with small children to use them.. especially if you coming from the S.E.A aquarium area to Hard Rock Hotel..

Hong Kong
October 26, 2015
Far from station, clean, big
Far from station, clean, big
Far from station, clean, big

Ng W.
October 25, 2015
Queen Size Bed comes with a large couch.
swimming pool and ambience
Paints and laminates on the walls are peeling and they look like they need an overhaul. Check in time was very long and by the time I checked in, it was almost 5pm.

Alstone T.
October 25, 2015
Lack of WIFI, hair dryer was cold, lack of bathrobes, no bathtub, no HDMI cable

Toh L.
October 25, 2015
Pretty good place to stay
Comfort, clean and good for couple
Overall pleasant and enjoyable

Rudi K.
October 25, 2015
Location, Swimming Pool, Access
It Was OK, the room was not as good as it looks on photos. It was not clean enough, the room looks quite old, and not well maintained.

Clifford C.
October 25, 2015
Generally is good but still have rooms to improve
The pool is good, friendly staffs and nice ambient.
My stay is nice, we spent most of our hotel time in the pool which is very nice for family with young children.. but some children running n jumping into the pool is quite dangerous. We found the safe was low batt and we need to call and wait for the staff to come and change the battery for the safe. Although the staff is quick to response, but the condition of the safe should have check before we go into the room. We saw a cockroach in the toilet area which I didn't expect to have happened. We watch the TV sometimes and the sound will just go off sometimes, need to change channel in order to get back the sound. Inside the room, there are many switches, but some just don't know controlling what device, should have labeled them. And as a 5 star hotel, can't even provide free WiFi service, it is a bit surprise. But despite all minor problem, we still have a good stay in hard rock hotel..

Jenny W.
October 23, 2015
Better if Free WiFi and less cold
Spacious, Elegant, courteous staff
Would be a perfect stay if wiFi is free and less glitches on TV