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Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 7.8
Based on 7287 reviews

Recent customer comments

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Very good

based on 7287 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.1

4.7 Yih H.
May 16, 2015
fast check in, comfortable bed
My flight in was delayed so I check in abt 8pm plus. Check in was fast probably since there wasn't any1 around, took under 3mins. So I was pretty jetlag and decided to stay in for room dining. Ordered something light which arrived in an acceptable time. Food tray was put on the desk top. So I went to grab for the chair but there wasn't one.@.@ I didn't notice there was no chair in the room for the desk. How am I suppose to eat? Standing up? I then notice there was no bathrobes or room slippers. I called up the front desk to inquire why. Reason given no chair since alot of kids had accidents with them. Slippers and bathrobes and chairs was only supplied upon request. Bathrobe came but it has seen better days. Looks overused to me. Next day I went out but I left my room quite late abt 3pm so I called up house keeping to clean my room n turned on the cleaning light. I came back abt 8pm the cleaning light was still on and I thought this can't be true. And i opened my door to find my room as I left it totally not cleaned. Called up and they came to clean my room after 30mins plus wait. I was in disbelief. Two days later I slept in late till abt 4pm. Called up house keeping told them to clean my room. I was having my doubts. I went out and came back around 10.30pm. And yup once again my room wasn't cleaned. Called up again and they sent someone up to my room who ask me do you want to change towels only? I was like wth no I want my room cleaned. Overall it's got 5 star amenities but leaves alot to be desired for. Definitely won't be staying there anytime soon. Its nothing compared to Macau hard rock hotel.

9.7 Elizabeth Y.
May 16, 2015
Nice place, clean but lack of lights.
Hallway very quiet during rest time! Staff are very accomodating, whatever request you ask them they will do it for you. Child friendly hotel.
I'am very satisfied to my 3days 2nights stay at hard rock hotel and definitely when I come back to singapore I will book again to this hotel.

8.7 romeo D.
May 16, 2015
Nice Place
Location, cleanliness, facilities are good
Very good!

9.3 JinYi F.
May 15, 2015
Nice cosy suite
The room was spacious, with entertainment in the living room, bedroom and bathroom. The staff are very nice to accommodate our request. A pleasant surprise to receive a free fruit platter.
A great experience and would love to go back for another staycation. :)

10 Wing C.
Hong Kong
May 15, 2015
not surprise hotel
good services, good location, and good facility
the room is not large enough when compare to my imagination.

7.3 Hong T.
May 14, 2015
A last minute decision for a staycation
Good location, beautiful pool, large room

9.3 Kim B.
May 14, 2015
Loved it, great for families !
Pool, location, staff
Loved it, highly recommend. I was a little concerned when reading previous review but blew it was Fantastic. Perfectiob location easy to walk and close to monorail. Pool area was amazing, clean and a dream. Most relaxing stay we have had. Staff very obliging and friendly. Highly recommend and can't wait to go back! Hopefully next year

8.7 Pui Y.
Hong Kong
May 14, 2015
nice hotel
very clean and comfortable.
the room was too dark even though I had turned on all the lights

7.3 maria D.
United States
May 13, 2015
too expensive.concierge are so nice and helpful
not a lot of good resto

9.7 Loh H.
May 12, 2015
Nice place to stay..
Swimming pool, friendly staff ...