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Resorts World Sentosa - Hotel Michael

8 Sentosa Gateway, Sentosa, Singapore, Singapore 098269

Very good 8.0
Based on 2679 reviews

Recent customer comments

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Very good



based on 2679 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.2

YUK L.
China
April 09, 2016
Excellent
Great and comfortable stay

Tino C.
Singapore
April 08, 2016
Nice
Good

Wei C.
Singapore
April 07, 2016
Not worth it at all
Good location, spacious room but that is all about it. The furnishing wasn't contemporary and little touches to show that the hotel care for its patrons were absent, such as appropriate clock and alarm, personalised welcome note or floral presentation. Despite the large room size, there is no bathtub in the room, just a lousy shower. To make things worse, hot water is hardly available in the shower. The technical staff wasn't friendly and haphazard and messy checks at the wash basin and shower areas to prove his non-committal explanation that the temperature was all set at a maximum temperature of 38 degrees celsius. With our experience with other hotel accommodations that the water was no where near the stated temperature and repeated feedback that the water was too cold for comfort to shower at night, he offered absolutely no empathy but simply shrugged off by saying that there was nothing else he could do as it was set by the hotel. He simply left the room without further solutions. We had to wipe the wash basin area clean prior to taking a very quick shower so as not to catch a possible chill. And on the second day, the lighting for the shower cubicle was not working at all leaving the area totally dim. We didn't bother to call for help remembering the first experience with the technician and decided to re-plan our itinerary for a shower in the late afternoon instead. The staff at the hotel lobby or along room corridors were either busy or walking around without any friendly smile, much less any simple greeting when chanced upon hotel guest. This overall experience certainly left bad taste.

Teh J.
Singapore
April 07, 2016
Nice, good location and clean. The staff are helpful
Nice, good location and clean. The staff are helpful

Chun C.
Hong Kong
April 07, 2016
overall rate
room was small and old

Edwin N.
Singapore
April 06, 2016
Comfortable hotel
Generally hotel is good and comfortable. However the check in process is taking too long. Most of them takes about 10-15mins to check in. Have waited about an hour with 8-9 people in front.

Yaping L.
China
April 06, 2016
poor
i don't like this hotel at all.it was really old decoration and it was the farest one to universal in festival hotels group. i won't choose it again.

Vivien L.
Hong Kong
April 05, 2016
Worth to rebook!
Clean and tidy room, excellent staff service. Nice!

atif T.
Pakistan
April 05, 2016
Excellent hotel
This hotel is amazing, too much comfortable, and in the heart of main facilities of Singapore.

Jennefer W.
Singapore
April 04, 2016
Very bad house keeping
It was very disappointing to have such bad housing keepiong in a RWS 5 star hotel. We asked for extra blanket 3 times then we manage to get a blanket delivered to our room. We also asked for extra pillows but house keeping department said the hotel ran out of pillows. I do not expect a 5 star hotel to ran out of pillow especially that the hotel is not 100% occupied. I strongly that the housekeeping staffs were just not willingly to deliver the pillows to us. Just like the blanket , we requested fro 3 times and waited one hour per time before they are willingly to send a blanket to us. Terrible for a 5 star hotel