arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 6418 reviews

Verified traveler reviews

Filter by traveler type

based on 6418 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.8

Karen W.
June 29, 2016
Happy stays
They have the most patient and helpful staffs. It's located right next to Shaw centre where you can go through the underpass to reach ion and all the way to Takashimaya! Great location. Baby cot is free of charge my little enjoyed playing and sleeping in it! Happy stays, happy guests!

Francisca C.
Brunei Darussalam
June 28, 2016
Good location
Spacious room and good location

Hong Kong
June 27, 2016
Great location, great service
Buffet has excellent choices

Ak A.
Brunei Darussalam
June 27, 2016
5 stars!
looking forward for the next trip

Seho C.
New Zealand
June 27, 2016
Great service and convenient location
First time staying at the hotel and I was made to feel at home. Great service and location is fantastic for shopping.

Kim A.
June 26, 2016
Good ambience, location & facilities
This is a repeat visit which didn't disappoint me. The hotel staffs made me feel so welcoming and they are very helpful too. The location is fantastic with plenty of cabs and easily accessible to MRT and the shopping areas. The room was well-maintained, clean and nice with great facilities such as Nespresso machine etc. Although the room view is not that nice, but the in-room lighting are adequate and comfortable in-room temperature. Free minibar, wifi and in-room magazine are enriching the staying experience. Besides, special promotion on the buffet breakfast made us discovered the best dishes of the hotel. The overall experience is fantastic and I will definitely revisit the hotel again in the near future!

Melissa A.
June 26, 2016
Great location, nespresso in the room
The hotel is ideally located right next to DFS, and few mins walk to Isetann, which has Food republic, grocery, Bakery in basement. So if you booked room with no breakfast, it's not a problem. Starbucks is also a few steps away. It is also near Orchard MRT. The room has ideal size and comes with nespresso, which is a bonus for cofffee drinkers. Overall, good value for money.

June 26, 2016
Nice location
Very easy to find food, cab

yudianto G.
June 25, 2016
You can see my star it shows you all
It's a nice place to stay.

Cecile G.
June 24, 2016
Good but needs improvement
We arrived with a group of friends and. the Indian gentleman who brought down our luggage from the van refused to separate our luggages despite our requests to do so several times. We didn't get our rooms right away and had to go out first, despite my request on reservation for early check-in. We didn't get them at the same time and we only had 1 baggage tag. The lady at the counter was not very courteous . I initially requested for twin beds but she said they were not yet available. She was able to give our friend who requested for a king bed so I said it was ok for me to be given a room with a king bed instead. She answered with , " What do you really want , twin beds or a king bed?. I said it didn't matter, whichever was available since we were only 2. The swimming pool looked dirty and unappealing. I think your pool needs retiling. What we enjoyed was the very good location of the hotel, the free mini bar and the excellent food at Carousel. We also stayed at the Hotel Sofitel So and Marna Bay Sands and the sraff were more courteous and helpful.We often stay in 5 star hotels even in our country and have never encountered discourteous staff.