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Very good 7.3
Based on 2984 reviews

Recent customer comments

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Very good

based on 2984 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.8
  • Location 7.9
  • Room Comfort/Standard 7.3
  • Service 7.1
  • Value for Money 7.3
  • Food/Dining 6.6

judy K.
New Zealand
May 27, 2014
Good hotel, centrally located
Location, friendly staff, cleanliness
Had good stay. Convenient location and good value. Only gripe is that the lighting needs to be improved. Stayed in room without window and bedroom and bathroom were quite dim - not enough lighting. Also, should put a hook for towel on the all tile just outside bath area. Otherwise, nowhere to put towel.

May 26, 2014
Great, comfortable and relax
Location, value for money and cleanliness
Value for money!

Madassar Q.
May 26, 2014
it was a nice stay
location clean and good breakfast

Isaree P.
May 24, 2014
It ' comfortable and near Mrt Bugis station.
Good hotel, Staff is nice and hotel is near Mrt.
I'm stay Santa Grand Hotel 2 times, i think it o.k

sunny L.
May 23, 2014
quite ok
fast service, quite far from MRT, small room but good view
Quite good.

David C.
May 23, 2014
Clean, comfy, near to shopping n public transport.
Location, wifi, clean
Clean, comfy bed, good wifi, near to shopping n public transport.

May 23, 2014
No frills accommodation.
Location, friendly staff, internet.
We were given a ground floor room next to kitchen and court yard, so noise was an irritation. The mattress was hard and its springs can be felt. I had to turn it over to improve the situation.

katherine H.
May 23, 2014
Not good. Very noisy
The staff, nothing else to recommend it
Terrible! The room I was given was very noisy.... on 1st floor next to a busy road. I immediately asked to move as I was due to stay 4 days. They could not accommodate my request that night. The next day they moved my to the 2nd floor to a room directly above the 1st room.... really not that much quieter. I couldn't stand the thought of staying there another night so booked and paid for alternate accommodation for the remainder of my stay. When I informed the hotel they said at first they could move me to another room. TOO LATE! If they'd done this is the first place perhaps I wouldn't have booked another hotel. HOWEVER I do have to say they were absolutely great at handing my check out, refund, and were very apologetic. Further comment. I was on a corridor with a VERY noisy family. The children ran up and down the corridor screaming even though it was after 11 at night. As the hotel has close circuit TV of corridors I was a little disappointed that nothing was done to quieten them down!

Adrian H.
May 22, 2014
Quite worth the money
Good Location, Easy Access, Value for Money
It was okay, got what we paid for

Chan E.
May 22, 2014
good location