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Excellent 8.5
Based on 2626 reviews

Recent customer comments

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Excellent



based on 2626 reviews
  • Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 7.7
  • Food/Dining 8.3
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CHU P.
Singapore
November 05, 2015
excellent experience
Quiet,tranquil,friendly ,green and clean

Juliana H.
Indonesia
November 02, 2015
Nice hotel with private beach
Service, clean, and beach view
It was an excellent staycation. The breakfast was delicious with various of options. The beach view and the pool is excellent. Nice hotel in sentosa.

Lim F.
Singapore
November 02, 2015
Amazing experience
Amazing food, excellent view, clean rooms
Booked for a 3D2N staycation panoramic sea view room. First off, the staff are very friendly. The check in is smooth and fast. They also guided us personally to the lift which I thought is a very nice gesture. The room is very clean. The view is excellent looking out towards the sea and the pool. It was quiet and the bed is very comfortable. The room might be a little small but I am really just nitpicking here. There is a shuttle bus service from Vivocity to the hotel lobby which is quite a welcome because Sentosa trams do not reach there and you will need to change to a bus to reach by yourself. The hotel is located just beside Siloso beach. You can take a romantic night stroll along the beach after dinner. We had our dinner at Casserole which is a very cozy and quiet restaurant. However, there are times where the whole restaurant does not have a single waiter which I am guessing because they running across the whole Dine-On-3 restaurants. The food service is also quite slow. We waited for nearly 40 minutes for our food. But the food is delicious and worth the wait in my opinion. Overall we had an amazing time and will definitely come back again next time.

Chai C.
Malaysia
November 01, 2015
Nice family hotel
Best for children
Great.

Deborah C.
United Kingdom
October 29, 2015
Good for Staycation
Location, breakfast buffet, pool
Relaxing

Guojie L.
China
October 28, 2015
Great staycation
Comfortable room, great view and friendly staff
fantastic

Leung K.
Hong Kong
October 26, 2015
Nice trip for staying here
Nice view, nice swimming pool and nice breakfast
Overall is good

chao S.
Australia
October 26, 2015
good hotel
location. food. swimming pool
good location and good food . very close santosa but I need use bus .. so many people use.

Ching T.
Hong Kong
October 24, 2015
Excellent hotel for relaxation
great room, great service and great environment!
I totally enjoyed the stay there. The room was very comfortable (except no bath tub). The breakfast was great with a large variety of choices. It is directly next to the beach. The spa was also great. I will definitely stay at there again for my next trip to Singapore.

Jason P.
Canada
October 23, 2015
Great hotel
pool, garden, kids club
What I loved, - it is VERY kids friendly - no smoking in restaurant or poolside - person touch on everything from a great staff to leaving you personal notes when they turn down your bed at night - rooms are modern and clean - wifi was very strong - my kids LOVE it there and usually just wanted to play around at the hotel rather than go anywhere else - tons of free water, which you need in Sinagpore - not the most convenient location but quite easy to get everywhere. What I did not love so much, - smoking areas are right beside the Beach Bar restaurant or the walkway entrance into the hotel (my kids had to walk thru a cloud of smoke when entering the hotel) - potentially beautiful view spoiled by cargo ships right off shore - sometimes the smell of diesel exhaust comes ashore - the air quality from the fires in Indonesia was terrible at times (a Singapore wide problem...not particular to just the Shangri-La) - feeling a bit 'nickel and dimed': posters everywhere on Sentosa about a MasterCard promotion on food at the hotel. Only during my checkout do they tell you that you can only take advantage of that promotion if you pay at the time of your meal (eg. you're not eligible for any discount if you pay when you checkout). I would have liked to have known that beforehand or at least have seen that posted. - the sand at the beach is not particularly nice, corse and full of filth (I would never let my kids play in that). Overall, my kids still loved it there. It's expensive but in many ways, kinda worth it for just the hotel experience alone.