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Excellent 8.5
Based on 2628 reviews

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based on 2628 reviews
  • Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 7.7
  • Food/Dining 8.3

LA P. from South Korea
Families with young children
Stayed 2 nights in May 2015
Painting work smells terrible
Food, pool, kids club
Terrible painting smell came into the room while my baby was sleeping. Changed the room, but another painting work right in front of the room. The staff saying big boss is coming which I think less important than the guests..if I had known that the painting, I would have chosen different hotel..terrible experience.
Reviewed June 01, 2015

Joanne Y. from Canada
Families with young children
Stayed 3 nights in May 2015
Superb hotel for children
Beautiful pool; friendly staff; great bellboy
I love the hotel so much. I was there with my 2 babies and this hotel is extremely baby friendly. Staff were extremely helpful and kind. Will come again for sure.
Reviewed May 31, 2015

Karen Y. from Singapore
Families with young children
Stayed 2 nights in April 2015
Disappointed in paradise
The view
I was disappointed that adults aren't allowed on the water slides and in the indoor playground. It should have said so on the website. Also, one clumsy, young adult Indian man slipped and fell by the children's pool, landing DIRECTLY on top of my 5-year-old son, who can't swim and was playing in the pool. My poor son went head down in the water and swallowed some. Thank goodness this terrible incident hasn't made him scared of playing in the water. I don't understand how a grown man could be so clumsy! The food was pretty ordinary, nothing memorable. The resort can be a kids' paradise, but they should let parents participate with their children. Also, make it constant across all indoor play rooms that socks are needed. Otherwise, children have to take off socks in some places and wear them in others.
Reviewed May 29, 2015

YIP C. from Hong Kong
Families with young children
Stayed 2 nights in May 2015
A great place for family trip!
Swimming pool, beach and water activities, room
Reviewed May 29, 2015

Wendy Y. from Singapore
Families with young children
Stayed 2 nights in May 2015
Our favourite Singapore hotel
Close proximity to beach, Fun and big Kids' club, Dining
This is my 2nd stay at the hotel. Both times were to celebrate the birthday for our son. Pros: We like this hotel as this is the hotel which is the nearest to beach and it's ultra family friendly. It has a big kids' club: Art n craft room, indoor playground for the younger children below 5 and another indoor playground with a 2-storey slide and video games for the 5 years old and above. The food there is always great; love the wide spread of food during breakfast buffet. Cons: The pillows are too soft that the head actually sinks into it. The blinds in the bathroom sometimes can be too difficult to bring down. However, the pros are still much more than the cons. We will definitely be back the next year!
Reviewed May 25, 2015

Yin L. from Singapore
Stayed 2 nights in May 2015
Pleasant stay
Great sea view, super clean, attentive service
Reviewed May 23, 2015

HUIYEON L. from South Korea
Families with older children
Stayed one night in May 2015
recommend Shangrila Sentosa for family
nice pool, separate beach, good service
Room condition is not bad, children like the pool
Reviewed May 21, 2015

mike H. from South Korea
Business travelers
Stayed one night in May 2015
Reviewed May 19, 2015

Mahammed K. from Australia
Families with young children
Stayed one night in May 2015
Good hotel,
Swimming pool, location, breakfast
It was very good, especially the sea view room was fantastic.
Reviewed May 18, 2015

Damien S. from Australia
Stayed 2 nights in May 2015
Great place to stay
Pool, Location, Staff
Staff were amazing, great location on the island close to everything~
Reviewed May 15, 2015