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Excellent 8.4
Based on 2612 reviews

Recent customer comments

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based on 2612 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 7.7
  • Food/Dining 8.3

Leslie O.
December 29, 2014
stay is good
family oriented, pool with nearby beach, a lot of activity happening within the hotel

Thaifur A.
December 29, 2014
beautiful hotel
Room, entertainment areas, playing area for children
Its was great as we are warmly welcome by the staff. food also come with many varieties that suits all ages for the buffet. its was a pleasant stay here at Shangrila sentosa...

Albert G.
December 29, 2014
Feeling cheated
Location, Clean Comfortable
So So... The pillow is the worse that I can use before in 5 star hotel. cannot imagine how others use it? Feeling cheated after was rejected for my kids entry to playground which we called the hotel to to vertify before booking.

Helena F.
United States
December 28, 2014
Old facility but good for a short break with kids
pool, pool, pool
Overall our stay was a good break, but i would not spend more than 3-4 days at this place. It is a bit isolated, the food is quite expensive (with no non-hotel options nearby). The pool was wonderful-- large, with many areas to play. Did not spend much/any time on the beach-- there are so many large ships and a view of a petrochemical plant across the water-- i did not think the water would be very clean.

Aik N.
December 26, 2014
near beach, friendly staff, clean rooms
overall satisfied

December 26, 2014
Kids friendly hotel and a 5-star customer service.
Kids amenities such as the kids club, pool are fantastic and customer service is excellent. Buffet dining spread is also one thing you can look forward in this hotel.
We were check-in late but they compensated it by allowing us to have a late check out and sending an opology letter. Hotel staff seems to have the same level of energy and customer service excellence at all times. The Christmas atmosphere of the hotel exceeds our expectation. This hotel is highly recommendable to families with kids on a vacation.

Sel H.
December 26, 2014
service, tidy room, good view
Eveeything good

Ghim C.
December 25, 2014
Great for families with young kids!
Service is excellent, great activities for kids and food spread is great
It was a great stay and my kids missed the fun.

Tan Z.
December 24, 2014
for see view good place
see view , service & clearly

Mrs N.
December 22, 2014
Great accomodation for a short Holiday
Close to Sentosa; very child friendly; nice located
It was a good stay and the staff was very friendly. Just the entrance from the parking area via the swimmingpool is very strange. If you don't watch out you will fall easily.