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Excellent 8.2
Based on 3344 reviews

Recent customer comments

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Excellent



based on 3344 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Pa S.
Cambodia
September 21, 2014
Satisfaction
location, value for money, comfortable

Ai G.
Singapore
September 18, 2014
Just average
clean room, near to clubs , near to restaurants
Location of hotel is good as it is near to alot of restaurants and a shopping mall. But room is just so so

Ai G.
Singapore
September 18, 2014
Not up to expectation
Location, accessibilty, clean
It's my first time staying in this hotel, didn't meet my expectation

kang T.
Malaysia
September 18, 2014
Great place to stay
Location, Coziness and Food
Excellent

Joon L.
Hong Kong
September 18, 2014
The room allocated to me has blood stain on it
Location ok
Not really pleasant becos the 1st night my bed sheet has blood.told reception they can't so anything. Changed my room next day and did not even apologize.

Jowell R.
Philippines
September 17, 2014
Good location...nice and clean room
Location,rooms ,cleanliness
We have a good stay in swissotel. Merchant...easy access to train station and night life happening...

Elaine T.
Singapore
September 16, 2014
Well located hotel
Located centrally to entertainment and night spot outlets. Spacious and comfy room. Friendly staffs
Enjoyable stay given room was spacious and clean. Hotel was also well located within the night entertainments.

Kirsty W.
Australia
September 16, 2014
great hotel in Clarke quay
location, pool, value
We upgraded to the executive room, so we were on a higher floor, had breakfast and Internet included, and 2 hours of drinks and food in the lounge every night. This was really good value. Hotel is in a great spot to catch the MRT to anything quickley.

Yi T.
Hong Kong
September 13, 2014
Excellent location
Location, pool area, helpful concierge
This hotel is located in an excellent city hub area. Clarke Quay, Chinatown, lots of good restaurants, MRT, etc all are in the walking distance. Pool with a slide and jacuzzi and the twining tea bags are all very impressive. Check-in staff and the concierge are all very nice and helpful. However, I expect to meet a higher service level from the housekeepers. We stayed three days with this hotel. The first day we found there were no toothbrushes provided, so we thought maybe this hotel doesn't provide this amenity and we went to the concierge if there would be any supermarket or convenience store whichever close to the hotel for us to buy toothbrushes at ~10pm. But the concierge sincerely said this hotel does provide this amenity and he provided us the items instantly. The 2nd day, when we walked back to the hotel at night time, facial tissues were all used up (I was certain we still had plenty before we left the room)! In addition, there is bathtub in this hotel but with rust around the drain and broken tiles on the wall, which is a bit disappointed as I do have practice of taking bath after a long exploration of the town. In conclusion, don't put too much expectation on the room setting at a closer look. Rooms are clean, just the housekeeper may sometimes be a bit careless. I hope to see further improvement if I travel to Singapore next time!

Koon C.
Singapore
September 12, 2014
Overall a pleasant & enjoyable stay
Cleanliness, Spacious Room, Nice location
The room is spacious, toilet comes with a bath tub which not many other high class hotel does provide. The pool size small but there is a slide for both adult & kid pool. Overall it is a nice & pleasant stay. The only bad point is it takes abit of effort to open the tv as the controller seems to be spoil. It is very hard to on even the controller is pointing to the tv direct.