arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 3342 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3342 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Iva P.
Czech Republic
May 06, 2014
Good location but Too expensive for what you get
Great location, clean, economy version of regular swissotel
Great locations Too small pool area and club Very average food Clean and very nice staff The room price should be 150 max for double

SEE P.
Hong Kong
May 05, 2014
Excellent location and comfortable hotel
Great location (right beside Clark Quay); spacious and comfortable room; swimming pool with water slides (my kids love it)

Liew H.
Malaysia
May 02, 2014
Expensive hotel
Attentive staff, great location and clean rooms
Expensive and outdated rooms

Sarah R.
Australia
May 02, 2014
Not worth the money
Location only
Arrived at 9pm to find that our room was two single beds, not the king we'd requested as they didn't have one available. Staff were completely disinterested in helping us resolve it and only changed it for the second night of our stay after a mild meltdown on my part in their lobby. We asked if they include breakfast given they'd stuffed up, not a chance but they could give us $4 off if we wanted to book. Big corporate chains don't care about their service. Staff were just rude and unhelpful. For a 5 star hotel it's run down and old. Needs a decor update. Room was small and average. As was the pool. No wifi included, and was $15 Singapore dollars for 24 hrs and was slow and unreliable. Only good thing was its central location to MRT and Clarke quay. Don't waste your money here you can get much nicer for the same price.

Lee H.
Malaysia
May 01, 2014
Comfortable and Enjoy!
Mattress and pillow are very comfortable, with welcome fruits, chocolates and special tea served in the room
Excellent service, relax environment and good location

Kristian J.
Indonesia
April 29, 2014
Nice Location
Nice Location, Friendly Staff and Clean Room
Satisfied with friendly staff and nice location near clark quay and not far from china town

Grigory S.
Russia
April 29, 2014
You get what you pay
Location - just by the river. Close to MRT. Not expensive all inclusive hotel.
Nice experience, though hotel is worn out. But its location will compliment this downside.

John P.
United States
April 28, 2014
Nice hotel - great locations
good location, small but good room, lots of things nearby
My second time here - all in it is a nice hotel - convenient, close to the MRT or can walk to many places.

sean H.
Singapore
April 27, 2014
qualirty, service, smile
food, service, smile
good

Joo T.
Singapore
April 26, 2014
A relaxing time
Quiet, great service, clean
Had a good rest during the stay.