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Excellent 8.3
Based on 5789 reviews

Agoda Verified Reviews

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based on 5789 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

8.8 Kanya P.
May 07, 2016
Good location
Clean hotel, nice view and perfect location

9.6 Jia M.
May 05, 2016
Good !
Everything is good , clean and tidy

7.6 Vincent C.
May 03, 2016
Disappointing experience
Although the front desk staff are great...but for a 5-star hotel of international acclaim, I am disappointed at the level of basic facilities at this hotel. The WiFi was down for half a day on 30 May 2016. Insufficient signages to the gym, which was actually in the adjourning Fairmont Hotel. The interior of the room is dingy needs a thorough revamp. Lifts are slow in arriving. Lift loby on guest rooms are very basic and lack deco befitting a 5-star hotel

6.8 Jen L.
May 02, 2016
Facilities need to be upgraded
Lifts come in slow. Dim lighting are common in the hotel. Good access to shopping areas.

8 Andy B.
United Kingdom
May 02, 2016
Decent option good location
Decent room size, good location, food a little pricey

9.2 JOERG O.
United States
May 02, 2016
Excellent but some upgrades needed
Excellent location. Our suite was spacious, well appointed and had spectacular views. The toilet should be upgraded and the louvered doors to the bathroom and toilet are impractical. The staff was utmost professional and helpful. In particular the concierge staff in the executive level was impressive. A well run facility that guaranties a comfortable stay.

8.8 Amante C.
May 02, 2016
Pleasant stay
Good value for money

6.8 Timothy M.
United States
May 02, 2016
Large and Crowded
This is a great hotel in a great location but it is just too busy. The wait time for an elevator can be over 5 min and several times the line to get on was such that you had to wait for the second or third elevator. Hotel is fine when booked at a significant discount but there are just too many other good options in the area.

8.8 Craig S.
May 01, 2016
Good Hotel
So we stayed here for one night and the hotel was in a good location with plenty to offer. Bear in mind that this hotel is very tall and if you do not like staying up high then this is not for you (we were on the 59th floor). It did take us a long time to check in and the floors and rooms are a little dated but generally we found it a pleasant place.

8 Anuar J.
May 01, 2016
Nice cosy hotel
Nice hotel great food places nearby and lots of shopping highly recommended