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Excellent 8.3
Based on 5774 reviews

Recent customer comments

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Excellent



based on 5774 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.7

9 Kevin T.
Singapore
December 23, 2014
I had higher expectations
Location, view and staff
I brought my family for a staycation overseeing the Padang for the NDP. Last year that it will be held there and with the height and location of the hotel, we are glad to be here for the best view of the fireworks. Disappointed for a five star rating hotel.. I am sure I'm not the only guest with a disappointing review for this hotel. Old furniture, dirty carpets that we prefer not to walk on bare feet and soft beds. With all due respect, this hotel can do so much better. I will be back if they could improve on their interior as competition is just across them. Cheers!

8.3 Jay J.
Malaysia
December 22, 2014
the in room dining needs improvement
Location, accessibility and convenience
The stay was pleasant but i had very unpleasant experience with the in room dining where i had waited for more than 30 mins for a simple drinks order. When i called to complaint, the staff who attended to me told me it is ok if i were to cancel my order. It was least expected and although it is nothing major but little things like that differentiate you with others!

4 hendra I.
Indonesia
December 22, 2014
nice, comfort
nice, comfort, amazing
good hotel

8.7 Bing H.
Singapore
December 22, 2014
Another good experience
Location to many attractions, service of reception staff, quality of items in the room.
It was an anniversary stay and the staff put in good efforts to make this another good stay.

5 kar S.
Singapore
December 22, 2014
old room condition
location
The room is dated and old, the carpets were old and dirty, booked for a 50 sqm room but got a much smaller one despite an upgrade. The adjoining balcony was obviously dirty and not cleaned. Huge disappointment, doesn't live up to the Swissotel brand.

6 SAIK L.
Malaysia
December 22, 2014
NICE LOCATION
NICE VIEW,FRIENDLY STAFF,CLEAN ROOM
I AM VERY SATIEFIED WITH THIS HOTEL LOCATION , AND THE STAFF ARE VERY FRIENDLY

10 Hui T.
Singapore
December 22, 2014
Good experience
Clean, Comfortable, standard
Good location just above Cityhall MRT station. Room is clean and huge, the view from the room is amazing. Great staycation!

9.3 Kien Y.
Australia
December 21, 2014
Good Hotel with its Central Location
Location, Convenient, Comfort
One of the best hotel in Singapore with reasonable rate

9.3 David F.
Indonesia
December 21, 2014
Superb
Location, Price, Very Good View
This is my 2nd time staying at this hotel. It's nice. Got marketplace, UOB, and many kinds of food at the mall basement, which is connected to the hotel. Also got direct MRT line from the city hall to the changi airport

5.7 moon C.
Malaysia
December 19, 2014
No wifi ......
View very nice
Very convenient