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Tracy P.
Solo travelers
Canada,
September 09, 2012
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Good location
The staff were helpful, the location is close to Orchard Road, but no noise from Orchard Road!
7.3
When I got to my room, I noticed right away the rather large stain on the carpet, gross but I can live with that. Then when I tried to open the bathroom door the handle came off, since I'm alone, I decided to just keep the door open, can live with that. Then I decided to take a shower and noticed the plug in the tub would not stay open. A young man came up and fixed it right away, he was very efficient and polite. So I shower and am ready to get into bed and see ants in the bed. This I can't live with. So I go to the Front Desk, the lady there was very apologetic, changed my room and gave me a breakfast voucher, offered assistance moving rooms, not necessary but a kind gesture, thank you. I move my things to new room, everything was perfect. Received a call from the Front Desk to see if everything was fine, it was. I stayed 4 nights with no other issues. The way the problem was handled says a lot, great service recovery. When I checked out, the man who helped me was also extremely kind.
Despite the issues of the first night, which I write off as just bad luck and one of those things...... (when you travel as much as I do, it was bound to happen sooner or later), I would stay there again due to the way it was handled. I realize no business can be perfect 100% of the time, however when presented with a challenge, it is how they react to the situation, so I form my opinions on service recovery and in this case it was perfect.
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Erich W.
Couples
Switzerland,
September 09, 2012
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there is nothing to complain about with the hotel, except our breakfast voucher problem. for the 4 nights we got only 4 b/f vouchers and the receptionist said the room was booked by agoda for one guest only. i am sure that i clicked a room with b/f and with the 2 people icon. she said there was nothing she could do. i said if i paid more than s$ 250 per night for a hotel of this level, i expected to get b/f for both of us. no, we should eat there 2 days and then go to orchard rd to eat b/f, because at the hotel it was expensive, she said. i contacted reception later again, after one b/f at orchard rd
this time, a young man at reception was very understanding for our breakfast voucher problem and he issued 2 vouchers for the last morning, free. thanks.
the b/f buffet was limited in choice, not of the standard of middle class hotels in thailand.
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Jayco M.
Groups
Philippines,
September 09, 2012
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good hotel but bad location
7
if you consider walking 15-20mins to get to this hotel this is the one for you.
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Sherly J.
Solo travelers
Indonesia,
September 09, 2012
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Lovely hotel and service with a smile
staff is very friendly and helpful
8.7
This hotel has smaller rooms but are clean. The best part is the staff is very friendly and are willing to help you on your requests. For my case i have to check in very late at mid night and they still keep the room for me. The location is great too, very near to orchard road and elizabeth hotel, within walking distance to what you need.
Shopping Tip:
walking distance to paragon shopping centre, lucky plaza takashimaya
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Shirley D.
Business travelers
Philippines,
September 09, 2012
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Nice location and and friendly service.
Great view of swimming pool.
8
Helpful receptionists and staffs. Nice location as it is a walking distance from Orchard road. Rooms are a little bit small but they are clean.
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Muhammad R.
Couples
Canada,
September 08, 2012
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nice hotel. great location but small rooom
8.7
it was nice stay in hotel
location was good
staff was good
Sightseeing/Attractions Tip:
must go to nigth safari
sentosa island
marina bay
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Fong K.
Solo travelers
Singapore,
September 08, 2012
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This is considered as one of the more economical hotels in Orchard road.
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Thusitha W.
Business travelers
Sri Lanka,
September 08, 2012
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Excellent location. Value for money
8
Had a wonderful stay. Overall hotel service is excellent but they need to impove on room service. There aren't any menu card in the room also they dont have a telephone line to the room service but goes to reception.
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Susana N.
Couples
Indonesia,
September 08, 2012
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Great location and good service
Location on Orchard, good service
7.3
The location is near the Orchard road, but you need to walk a bit to a small road from Orchard and it's a climb up road.
The room was nice, even though it's quiet small.
The breakfast menu also good.
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Kimean L.
Couples
Hong Kong,
September 08, 2012
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Started from the first step into this hotel, We knew we made the right choice. The hotel is cozy and clean. Especially the staffs are so attentive and thoughtful, which made our trip smooth.
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